Intern- IT Helpdesk

This position is based on-site in the Greater Seattle Area.

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on experience with enterprise systems including Active Directory, Microsoft Intune, and endpoint management platforms.

The intern performs structured operational tasks under supervision to improve the reliability, organization, and security of the IT environment while developing foundational helpdesk and systems administration skills.

A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Assist with maintaining Active Directory by identifying inactive computer and user objects, reviewing OU structure, and validating security group memberships
• Support endpoint management efforts by auditing inactive or duplicate devices across platforms such as Intune, ConnectWise Automate, and ScreenConnect
• Assist with device lifecycle management including enrollment into Microsoft Intune and validation of device compliance and configuration
• Identify and support remediation of devices not properly joined to Azure AD under supervision
• Review and improve internal IT documentation and knowledge base articles for clarity, accuracy, and usability
• Assist with helpdesk system cleanup, including reviewing stale tickets and documenting recurring issues
• Support IT asset inventory audits by validating deployed equipment and identifying discrepancies
• Assist with organizing hardware, surplus equipment, and supporting center refresh activities
• Document standard IT procedures and create step-by-step guides for routine support tasks
• Additional duties as assigned

REQUIRED SKILLS AND ABILITIES:

• Familiarity with Microsoft Office applications
• Ability to learn new systems and technologies quickly
• Basic troubleshooting and analytical skills
• Strong written documentation skills

EDUCATION AND EXPERIENCE REQUIRED:

• Currently pursuing or recently completed coursework in Information Technology, Computer Science, or related field preferred
• 0–1 years of relevant IT or technical experience preferred
• Basic understanding of Windows operating systems and general IT concepts
• Strong attention to detail and ability to follow structured processes
• Organizational skills with the ability to manage multiple tasks
• Interest in systems administration, endpoint management, or helpdesk operations
• Regular and predictable attendance is an essential function of the job.

WORK ENVIRONMENT: 
Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays.

COMPENSATION:

This is a non-exempt position with an hourly range of $20.00 hour, depending on experience.