INTERNSHIP DETAILS

Intern, Customer Relations

CompanyCapitaLand
LocationSingapore
Work ModeOn Site
PostedApril 7, 2026
Internship Information
Core Responsibilities
The intern will assist with customer feedback analytics, reporting, and the administration of global staff recognition awards. They will also support the development of internal campaigns and manage customer feedback across various digital platforms.
Internship Type
full time
Company Size
9542
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real asset management and real estate development, spanning across 277 cities in 45 countries. Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses. CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.
About the Role

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.

Job Description

Job Responsibilities:

  • Assist with customer feedback analytics and reporting for regional meetings..
  • Assist in administering the global staff recognition awards, working with cluster HR partners.
  • Assist to plan, develop and execute relevant campaigns/initiatives and content for staff/associates (e.g. Ascott Moments Week, Ascott Culture Week) to drive and build branded service culture.
  • Review and update guest feedback handling standards and guidelines
  • Manage customer feedback via Customer Relations mailbox, ECMS and social media.
  • Provide administrative and user support for systems-related matters such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey and Shiji ReviewPro Online Reputation Management.
  • Assist in adhoc projects or tasks when required.

Job Requirements:

  • Preferably a diploma/degree in Marketing Communications or Social Science or Hospitality Management (with a module in data analytics, preferred, not mandatory).
  • Comfortable working with numbers and data.
  • A passion/heart for service & culture and must enjoy working with people.
  • Excellent verbal and written communications skills in English. Proficiency in other languages such as Chinese would be an added advantage, but not mandatory.
  • Ability to multitask in a fast-paced environment.
  • Possess good eye for details and organisational skills.
  • Ability to work independently and, effectively in teams.
  • Proficient skills in Microsoft Excel, Microsoft PowerPoint, Microsoft Sharepoint, Canva and experience in creative & design work (e.g. poster design, video production, video editing) would be helpful.
  • Proficiency in using Gen AI/AI tools is an added advantage.

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.


Only shortlisted candidates will be notified.

Key Skills
Customer feedback analyticsData analyticsCustomer relationsAdministrative supportMicrosoft ExcelMicrosoft PowerPointMicrosoft SharepointCanvaVideo productionVideo editingCommunication skillsOrganizational skillsMultitaskingGen AI toolsSocial media management
Categories
Customer Service & SupportHospitalityData & AnalyticsAdministrativeMarketing