IT Generalist

The IT Generalist is responsible for managing and maintaining the organization’s IT resources, including systems, hardware, and software. This role involves creating and updating documentation, researching and evaluating technology solutions, and ensuring optimal functionality of IT assets. The IT Generalist will also play a critical role in preparing and reassigning laptops and other devices as needed.

Key Responsibilities:

Standard Operating Procedures (SOP):

• Access, review, edit, and manage existing IT-related SOPs to ensure theyremainaccurateandup-to-date.
• Collaborate with team members to develop new SOPs asrequired.

Technology Research and Evaluation:

• Research and assess existing software and services toidentifyimprovements, cost-saving measures, or alternative solutions.
• Provide recommendations for upgrades or new acquisitions to meet organizational needs.

Hardware Management:

• Reset laptops and other IT devices to prepare them for reassignment or new deployments.
• Ensure devices are properly configured, updated, and functional before distribution.
• Maintainan inventoryof hardware assets and track their assignments.

Technical Support:

• Provide first-level support for end-users, troubleshooting basic ITissuesand escalating when necessary.

• Assistwith the setup and maintenance of user accounts, permissions, and access controls.

Documentation and Reporting:

• Support data centralization initiatives by organizing,consolidating, andmaintainingaccuratedigital records across systems.
• Maintainaccuraterecords of IT activities, including hardware resets, software updates, and SOP revisions.
• Prepare periodic reports on IT operations and resources.

EDUCATION/QUALIFICATION:

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 1-2years of experience in IT support or a similar role.
• Ability to research and analyze technology solutions effectively.
• Proficiencyin troubleshooting and resolving basic technical issues.

Eligibility

This position is part of the Canadian government’s summer job program. 

• Candidatemust be legally eligible to work in Canada(Canadian citizen, permanent resident of Canada, or a protected person within the meaning of the Immigration and Refugee Protection Act.Able to provide a valid Social Insurance Number (SIN).
• Must be between 15 and 30 years of age at the start of the employment
• Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canadain accordance withrelevant provincial or territorial legislation and regulations.