IT Help Desk Technician

Description

KSE is a mid-size construction management and engineering firm ranking in the ENR Top 100 for CM and ENR Top 500 for design services. With seven offices across four states (NY, NJ, PA and CT), the firm has been providing transportation and public infrastructure construction services for more than three and half decades. KSE offers a full range of employee benefits, including medical, dental and vision insurances, a 401(k) plan, paid time off, Flexible Spending Accounts (FSAs), long- and short-term disabilities, and term life insurance. KSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position: IT Help Desk Technician

Reports to: IT Manager

Position Overview:

As a Help Desk Employee, you will join a dynamic team of IT professionals supporting a modern, cloud-first environment. You’ll gain hands-on experience with the latest technologies, including cloud platforms (Microsoft 365, Azure), cybersecurity best practices, and automation tools. You’ll learn to manage Active Directory, provision accounts, troubleshoot across Windows, and support remote and hybrid users. Interns actively contribute to impactful projects, collaborate with mentors and senior leadership, and develop both technical and professional skills essential for today’s IT landscape.

Duties and Responsibilities:

- Provide technical support for computer systems, hardware, software, and cloud services (Microsoft 365, Google Workspace, etc.).

- Troubleshoot issues across operating systems (Windows) and mobile platforms.

- Respond to user queries via ticketing systems, remote desktop tools, and live chat.

- Assist with cybersecurity tasks: password resets, MFA setup, basic threat identification, and compliance checks.

- Support asset management, inventory logging, and cross-referencing between cloud and physical resources.

- Create and manage user accounts, image and deploy workstations, and automate routine tasks using scripting (PowerShell).

- Help with network troubleshooting (IP, DNS, VPN, Wi-Fi), device setup, and connectivity issues.

- Organize peripherals, assist with workstation moves, and maintain a tidy, efficient office environment.

- Document solutions, contribute to knowledge bases, and participate in process improvement initiatives.

- Communicate clearly and empathetically with users of all technical backgrounds, ensuring high-quality customer service.

- Demonstrate adaptability, willingness to learn, and proactive problem-solving in a fast-paced, team-oriented setting.

Requirements

Requirements and skills:

- Bachelor’s degree in information technology, Computer Science, Cybersecurity, Business Information Systems preferred. Minimum 3.0 GPA, desired.

- Enrolled in an undergraduate or accredited graduate program. Preferred majors: Information Technology, Computer Science, Cybersecurity, Business Information Systems.

- Eagerness to master new technologies and adapt to evolving IT trends (cloud, automation, cybersecurity).

- Experience in a customer-facing, fast-paced environment.

- Familiarity with cloud platforms is a plus.

Physical Demands:

- Prolonged sitting at a desk or workstation.

- Frequent computer use (keyboard, mouse, multiple monitors).

- Hand and finger dexterity for typing, clicking, and handling small components.

- Visual acuity to read screens, error messages, and documentation.

- Occasionally standing or walking within an office or campus.

- Light lifting (usually up to 10–25 lbs) for: desktop computers, laptops, monitors, printers or networking equipment

- Reaching, bending, or kneeling when setting up or troubleshooting hardware under desks or in server closets.

- Use of telephone or headset for extended periods.

Pay transparency:

This position offers a starting annual salary of $52,000, negotiable based on experience and interview outcome.

Full time benefits including medical, dental and vision insurances, a 401(k) plan, paid time off, Flexible Spending Accounts (FSAs), long- and short-term disabilities, and term life insurance.

KS Engineers, P.C. is an EOE/AA/VEV/Disabled Employer. KSE will not discriminate on the basis of race, color, religion, creed, sex, national origin, marital status, age, disability, veteran status, citizenship status, or other status protected by law.