INTERNSHIP DETAILS

Intern, Occupational Health & Safety

CompanyCanadian National Institute for the Blind
LocationToronto
Work ModeOn Site
PostedApril 7, 2026
Internship Information
Core Responsibilities
The intern will manage participant intake, referrals, and coordinate community programs to improve the overall participant experience. They will also document interactions in Salesforce and provide feedback to support program development.
Internship Type
full time
Company Size
832
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
🇨🇦 CNIB is a Canadian non-profit driven to change what it is to be blind today. Funded by charitable donations and enabled by the selfless contributions of volunteers, we are changing what is to be blind through innovative programs and powerful advocacy, delivered in communities from coast to coast to coast. For more information, visit www.cnib.ca.
About the Role

Position Title: Intern, Wellness Guide  

Reports To: Manager, Programs and Community Engagement 

I. Scope & Summary of Primary Responsibilities 

The Intern, Wellness Guide, will play a key role on the CNIB Ontario Team, responsible for intake and referrals to the Foundation Program Leads. This position will also be responsible coordinating and improving the quality of our participants’ experience with CNIB community programs.  

This position requires a superior level of customer service expertise, accuracy, confidentiality, sound judgment and diplomacy in working with staff, volunteers, program participants and consumers.  

II. Essential Functions 

The position entails, but is not limited to the following general responsibilities: 

  • Assist the team with the development and fostering of an inclusive, empowered culture where every team member – staff and volunteer – feels their contributions towards our mission are equally valued and respected.  
  • Ensures understanding of, and compliance with, all CNIB's policies and procedures. 
  • Champions CNIB's high standards of client and customer service, ensuring they are universally understood by staff and volunteers, and continuously upheld across all aspects of local operations.
  • Provide a consistent and easily identified point of contact with CNIB for new and existing participants, their family members, referring agencies and community members. 
  • Improve the overall quality and consistency of the participants' experience with CNIB.  
  • Personalize the matching of participants to programs through standardized needs assessments, orientation sessions, collaborative discussions, etc.  
  • Document and track the participants’ experience in Salesforce. 
  • Refer participants to internal and external resources as needed. 
  • Provide insights and feedback to support program development, highlighting how the current range of program options meet participants’ needs and identifying gaps in programming.  

III. Qualifications 

Knowledge and Skill Requirements 

  • Active listening and empathy skills.  
  • Proficient user of Microsoft Office and Office 365 including word processing and experience working in a database environment including queries.   
  • Excellent verbal and written communication skills.  
  • Friendly and easy-going personality while also being very perceptive and disciplined.  
  • A customer-oriented approach is essential.  
  • Ability to work under pressure.   
  • Ability to deal tactfully and diplomatically with difficult situations or individuals.  

Experience and Education 

  • Graduate of a recognized college program (e.g., business, social sciences, etc.) or equivalent job-related experience.  
  • Minimum 3 years’ experience in a related field.   
  • Direct experience with customer/client service an asset.  
  • Experience working with people with sight loss an asset.  
  • Experience working with data management database an asset. 
  • Experience working with volunteers an asset. 

Work Environment 

  • Respects the importance of confidential information while effectively functioning as a team member or working independently.    
  • This position may require the ability to work occasional overtime/flex time.  
  • This position may have to deal with difficult situations or people.  
  • This position may require travel.  

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

 

 

 

 

 

Key Skills
Active listeningEmpathyMicrosoft OfficeOffice 365Database managementCustomer serviceVerbal communicationWritten communicationData entryNeeds assessmentSalesforceConflict resolutionDiplomacyProgram coordinationReferral management
Categories
Social ServicesCustomer Service & SupportAdministrative