Talent Development Intern

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

The Talent Development Summer Intern will support learning and development initiatives within the Talent Development team. This is an entry level, skills focused internship designed to provide hands on exposure to learning operations, talent technologies, reporting, and internal communications in a corporate environment.

The role is task based and highly supported, with clear direction and opportunities to learn how learning and development programs are designed, delivered, and measured.

What You’ll Learn, This internship provides exposure to and development of foundational skills in:

• Talent Development and Learning & Development operations
• Learning and talent technologies (LXP/LMS ecosystem)
• HR operations and required training tracking
• Business and learning data, usage, and completion reporting
• Business analysis and requirements gathering
• Professional communication and presentation skills
• Use of digital tools and AI to support research, analysis, and content development

By the end of the internship, the individual will have a stronger understanding of—and interest in—careers in Human Resources, Talent Development, Learning & Development, or corporate education.

Key Responsibilities

With guidance and support, the intern will:

• Assist with day to day learning and development activities
• Support system administration tasks within learning platforms
• Conduct content research and assist with content curation
• Help gather and document requirements for targeted learning initiatives
• Assist with learning usage, completion, and management reporting
• Support testing of new learning experiences and system integrations
• Assist with internal communications that promote development initiatives
• Collaborate with Talent Development team members on ongoing projects
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.

This is an entry level role. Prior experience is not required.

Preferred skills and interests include:

• Comfort using Microsoft Office, particularly Excel and PowerPoint
• Familiarity with cloud based applications and navigating new systems
• Interest in learning platforms, digital learning tools, or social platforms
• Comfort using AI tools to support research and writing
• Strong attention to detail and ability to follow defined processes
• Clear written communication skills and willingness to learn

This role is well suited for rising Junior and Senior college students interested in Human Resources, Business, Organizational Psychology, Communications, Education, or Technology (non programming), though students from other disciplines with a strong interest in learning and development are encouraged to apply.

Why Join Our Talent Development Team?

This internship offers hands on experience supporting enterprise learning and development initiatives, exposure to modern talent technologies, and the opportunity to build transferable skills while working alongside experienced Talent Development professionals.

Hours: up to 40 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.