Data Analyst - Configuration Management (Internship)

Are you passionate about IT and data? Join us to manage IT assets, enhance data quality, and support seamless services. Perfect for motivated individuals eager to develop skills in a dynamic, collaborative environment. Take the next step and grow your career with us!

About the job

Job purpose

Are you passionate about technology and looking to kickstart your career in a world-leading insurance company? AXA Group Operations is offering an exciting opportunity for young, dynamic individuals to join our IT Asset and Configuration team.

Main missions

Your responsibilities include:

• Assist the Configuration Management Manager in all aspects of Configuration Management
• Records and maintains Configuration Item (CI) within scopes in the CMDB & to provide reliable and up-to-date details about the IT infrastructure that supports IT services.
• Data remediation for CI(s) that are reported as failed in Data Quality KPI
• Ensuring Configuration Management on a day-to-day basis by availability and responsive to queries and issues
• Analyze and resolve configuration management issues in a timely manner
• Work closely with stakeholders & CI Owners to create/maintain/retire CI in CMDB
• Request source files from the stakeholders to perform data reconciliation activity
• Perform the Configuration Item Audit

Expected skills & experience

We are looking for someone with the following skills:

Hard skills

• Knowledge in IT infrastructure and networking concepts
• Understanding of ITIL processes
• Knowledge of data validation and verification method
• Proficiency in Excel and data reconciliation
• Analytical skills to understand the configuration items, relationships, and attributes within the CMDB

Soft skills / transversal skills

• Strong communication skills for collaborating with team members
• Problem-solving abilities for troubleshooting configuration issues
• Attention to detail for accurately record configuration items
• Time management skills for meeting project deadlines
• Adaptability to learn new technologies and processes

Background

• Bachelor's degree in data analysis or data engineering

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.