INTERNSHIP DETAILS

Help Desk Support Intern

CompanyEdgewater Federal Solutions, Inc.
LocationUnited States
Work ModeOn Site
PostedApril 9, 2026
Internship Information
Core Responsibilities
Provide technical support for Windows operating systems and on-site hardware including printers and wireless displays. Assist the team with hardware provisioning, deployment, and organization within the IT storage room.
Internship Type
intern
Company Size
444
Visa Sponsorship
No
Language
English
Working Hours
33 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees. We give you the opportunity to achieve contracting compliance without sacrificing quality. Our business has grown steadily, supporting several federal organizations across the U.S. Our success is based on deep institutional knowledge of such entities as the Department of Energy and our unparalleled team of experts in every aspect of the IT life cycle, from program/project management to system/network operations to cyber security. It is this team that inspired the Edgewater slogan, “Our People ... Your Edge.” The majority of our employees currently have or have previously held a top secret clearance, and many have advanced degrees and certifications in their specialties. Whether a CIO needs to implement a major system integration or a cabinet-level agency wants policy support and governance, Edgewater brings in the optimal combination of talent and knowledge for maximum efficiency and effectiveness. How do we attract such highly qualified people to our team? By offering compensation that matches or exceeds others in the industry. This, along with Edgewater's stability and extensive experience within government, fosters a sense of confidence, commitment and loyalty in our employees. Our corporate culture breeds success, which in turn engenders your success.
About the Role

Overview

Edgewater Federal Solutions is seeking a dedicated Help Desk Support Intern to join our Corporate IT team at our corporate headquarters in Frederick, Maryland. The intern will work a schedule of 9:00am - 3:30pm Monday-Friday and will be expected to work onsite daily.

Responsibilities

  • Provide technical support for Windows operating systems and various software applications.
  • Provide on-site hardware support for the corporate office (including wireless displays, battery swaps for cameras, and printer support)
  • Assist in the provisioning and deployment of new hardware for users.
  • Assist Tier 1 team members with cleaning hardware before redeployment.
  • Assist Tier 1 team members with organizing hardware in the IT storage room.
  • Maintain a high level of customer service for all support requests.
  • Take ownership of user problems and be proactive when dealing with user issues.

Qualifications

  • Candidates pursuing a degree in computer science in related field preferred
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work onsite in Frederick, MD.
  • A team player with a customer-oriented approach.
  • Experience with .NET development strongly desired.

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

 

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

Key Skills
Windows Operating SystemsTechnical SupportHardware SupportTroubleshootingProblem-solvingWritten CommunicationVerbal CommunicationCustomer Service.NET DevelopmentHardware ProvisioningHardware Deployment
Categories
TechnologyCustomer Service & SupportGovernment & Public SectorSoftware