INTERNSHIP DETAILS

Hajimari Intern, S&OP, Affiliate Customer Service

CompanyShiseido
LocationNew York
Work ModeOn Site
PostedApril 10, 2026
Internship Information
Core Responsibilities
The intern will provide operational support for affiliate order flow, service levels, and issue escalation while collaborating with supply chain and planning teams. They will also collect data on operational challenges, assist with process documentation, and contribute to continuous-improvement initiatives.
Internship Type
full time
Company Size
8635
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Shiseido is one of the top cosmetics companies in the world, with a rich portfolio of international brands in 120 countries and regions. Among others, Shiseido owns the following prominent cosmetics, skincare and fragrance brands: SHISEIDO, NARS, Clé de Peau Beauté, BENEFIQUE, ELIXIR, IPSA, MAQUILLAGE, INTEGRATE, AUPRES, ANESSA and ISSEY MIYAKE. Our mission―BEAUTY INNOVATIONS FOR A BETTER WORLD―is to offer solutions to social problems and achieve a sustainable society, helping people find happiness through our mainstay beauty business. We strive to create a better world through beauty innovations, as we perceive and respond to each person's profound need for betterment in an ever-changing global environment. For more than 150 years our history and tradition have been built on distinctive innovations in each era. Today, we are taking on new challenges and making a concerted effort across the entire Group to pursue innovations that break the status quo and meet the diverse beauty values and needs of people around the world. As a global beauty company of Japanese origin, we not only develop cosmetics, but introduce and create unprecedented products and new value that go beyond. Through these activities, we realize “beauty innovations” leading to new lifestyles for consumers around the world. ※ All comments and queries will be responded to in due course.
About the Role

Step into your Future! 

An internship at Shiseido Americas means joining one of the world’s top beauty companies with a rich portfolio of global brands. Our portfolio includes prestigious beauty brands such as NARS, Drunk Elephant, Dr. Dennis Gross Skincare, Clé de Peau Beauté, SHISEIDO, and several fragrance brands such as Tory Burch, Hermès, Issey Miyake, and Narciso Rodriguez.

 

We are seeking enthusiastic interns for the Shiseido Hajimari Summer Internship program, a paid, full-time, 9-week experience from June 1st to July 31st. Based in our New Jersey and New York offices, this program offers hands-on exposure to the full product life-cycle, from Marketing to Manufacturing, along with impactful projects, networking opportunities, and professional development workshops. If you’re eager to learn and bring your ideas to life, this is the perfect opportunity for you!

 

 

About our ACS & ABS Team:

Affiliate Customer Service (ACS) supports the full order‑to‑delivery process for Shiseido’s affiliate markets. The team ensures orders are accurate, shipments move on time, and any issues are quickly resolved. ACS partners closely with Supply Planning, Demand Planning, Master Data, Transportation, and the Americas Distribution Center (ADC) to keep operations running smoothly.

 

Affiliate Brand Support (ABS) focuses on making sure brands are operationally ready for launches and ongoing business. The team helps validate product data, confirm item readiness, and coordinate with planning and supply chain partners so affiliates receive the products they need when they need them.

Together, ABS and ACS help ensure Shiseido’s affiliate markets have a reliable, well‑coordinated operational experience.

 

What You’ll Do:

  • Assist ACS and ABS teams with day‑to‑day operational support related to affiliate order flow, service levels, and issue escalation.
  • Partner with Supply Planning, Demand Planning, Master Data, Transportation, and ADC Operations/Wave Planning to track and troubleshoot order, data, and fulfillment‑related inquiries.
  • Collect data on recurring operational challenges and help summarize trends for leadership review.
  • Support documentation updates, process mapping, and standard operating procedure refinements.
  • Help prepare recap materials, summaries, and insights tied to cross‑functional partnership performance.
  • Shadow key partner teams to gain understanding of how their processes impact overall affiliate service performance.
  • Contribute to ongoing continuous‑improvement initiatives based on observations and gathered data.

 

Requirements:

  • Must be a rising Junior or Senior in college working towards a bachelor’s degree  
  • Effective communication skills, attention to detail, and highly organized 
  • Energetic, self-motivated, results oriented 
  • Flexible and able to function in a fast-paced, safety-first work environment 
  • Have a passion for cosmetics, the beauty industry and keeping up-to-date with industry trends  

 

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law.

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Key Skills
Operational supportData collectionTrend analysisProcess mappingStandard operating proceduresCommunicationAttention to detailOrganizationSupply chain coordinationOrder fulfillmentTroubleshootingCross-functional collaboration
Categories
Customer Service & SupportLogisticsManufacturingMarketing
Benefits
Paid internshipNetworking opportunitiesProfessional development workshops