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INTERNSHIP DETAILS

Customer Service Representative Internship

CompanyKent Outdoors

LocationBend

Work ModeOn Site

PostedApril 11, 2026

Internship Information

Core Responsibilities

The intern will handle daily customer service tasks including order entry, inbound calls, and web chats using platforms like Kustomer and Microsoft Dynamics D365. They will also support the dealer network by providing accurate product information and assisting with inventory checks.

Internship Type

full time

Company Size

453

Visa Sponsorship

Language

English

Working Hours

40 hours

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About The Company

Born on the water. Expanding to the land. For leading brands in the outdoor category, “passion” doesn’t quite cut it. “On fire.” “Live and breathe.” “Hell bent.” More like it? We’re Kent Outdoors and we understand. We give brands and teams the support and resources they need — and we get out of the way. We’ve been doing what we do since 1959. That’s a long time — to try a lot of things, to hold on to what works and learn and move on from what doesn’t, to really get to know the territory. We’ve learned a lot about what makes leading brands tick — and how to best help them serve their outdoor-enthusiast communities. We’ve worked with some of the iconic names and best-made products on the water. And we’d like to think we’ve helped those brands transform many lives. Now, we’re bringing that insider knowledge to a larger number of outdoor brands. Because, we’ve realized, there’s a very powerful common thread.

About the Role

For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure.

KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water.

Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx.

Your Impact

We’re looking for a motivated and detail-oriented Customer Service Representative Intern to join our team full-time. This is a paid, entry-level opportunity designed for someone eager to gain hands-on experience in customer service, sales support, and operations within a dynamic, fast-paced environment. This position is hiring immediately and will run through Labor Day. You’ll play a key role in supporting our customers and dealer network while learning the ins and outs of our business. If you’re someone who enjoys problem-solving, working with people, and keeping things organized – this could be a great fit.

Bonus: This position offers strong growth potential for a motivated intern looking to grow into a long-term role with us.

What You’ll Do

• Handle day-to-day customer service tasks including order entry, inbound phone calls, emails, and web chats
• Assist customers through our online web portal (Kustomer)
• Process Shopify and dealer orders through our internal ordering system (Microsoft Dynamics D365)
• Review and check product availability and inventory
• Become familiar with all Aquapark and Lakefront products
• Deliver a positive brand experience through knowledgeable, helpful responses to customer inquiries
• Provide accurate product information and timelines to both end users and Dealer Representatives
• Support customer claims and work toward timely, effective resolutions

Who We’re Looking For

• Strong customer service experience with a focus on sales functions
• Strong typing and data entry skills; ability to use MS Office products with ease (highly proficient in MS Excel)
• Professional and friendly phone manner
• Ability to multi-task in a fast-paced environment
• Excellent attention to detail
• Strong verbal and written communication skills
• Ability to navigate difficult situations with minimal assistance
• Self-starter with strong initiative and a solution-minded approach

Why Join Aquaglide?
• Paid, full-time internship with real-world experience
• Opportunity to grow within the company
• Work with a passionate, outdoor-oriented team
• Be part of a brand that creates fun, memorable experiences on the water

How You Thrive

You go “all out.”  You tend to approach everything you do with velocity.  From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone. 

KENT Outdoors is proud to be an Equal Opportunity Employer. 

Key Skills

Customer serviceData entryMicrosoft ExcelMicrosoft Dynamics D365ShopifyKustomerOrder processingCommunicationProblem-solvingMulti-taskingAttention to detailSales support