Clienteling Intern

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

CLIENTELING INTERN

Internship – 6 to 12 months, as of June 1, 2026

Plan-les-Ouates

FOR THOSE WHO SEEK EXCELLENCE

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking a highly motivated and detail-oriented Clienteling Intern to join our dynamic team. This role offers a unique opportunity to contribute to the development and optimization of our clienteling strategies and tools, playing a key part in enhancing client relationships and driving business growth. The successful candidate will be eager to learn, possess strong analytical skills, and be proficient in supporting various operational and strategic initiatives.

PLAYING YOUR PART

CLIENTELING APPLICATION SUPPORT

• You will provide essential first-line support to our global markets, addressing user inquiries, troubleshooting technical issues, and resolving bugs related to the clienteling application
• You will update and maintain comprehensive user guides and develop engaging training materials to enhance user proficiency and drive the adoption of new and existing clienteling application features
• You will participate in monthly calls with markets to present application enhancements and provide key insights

CLIENTELING STRATEGY & ACTIVATION SUPPORT

• You will support global markets in their client activation strategies, to develop, maintain and optimize client activation calendars, ensuring alignment with business objectives and brand guidelines
• You will ensure the effective utilization of tracking tools for various activation initiatives and monitor follow-up actions to assess campaign effectiveness, identify areas for improvement, and report on key outcomes

CLIENTELING PERFORMANCE & DATA MANAGEMENT

• You will maintain Salesforce report templates to provide actionable insights into clienteling KPIs
• You will monitor the quality of the client database and evaluate the distribution of assigned clients and prospects among client advisors to identify and propose optimization opportunities
• You will participate in monthly reviews with local CRM to review KPIs, analyze performance trends, and identify areas for improvement
   

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• A Bachelor’s or Master’s degree in Business Administration, Marketing, or related field
• A first experience with luxury hospitality/retail is a plus
• A strong understanding of retail clienteling principles and best practices
• Proven ability to analyze large datasets, identify trends and generate actionable insights
• Advanced proficiency in Microsoft Office Suite, experience with Salesforce is a plus
• Proactive, enthusiastic, curious and agile personality, with a strong drive for projects
• A collaborative spirit and excellent interpersonal and service-oriented skills
• Fluency in English and French, other languages are a plus

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755.  Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. 

If this fires your imagination, we welcome your application.

#Richemont #WeCraftTheFuture