Professional Services Intern

Job Summary:

Job Description:

Key Responsibilities

• Design and build structured documentation frameworks in Confluence, including space organization, page templates, and taxonomy standards to support scalable product documentation.
• Leverage AI tools (such as large language models and AI writing assistants) to draft, update, and refine product documentation efficiently and at scale.
• Help prepare and validate content — including process flows, templates, FAQs, and examples — for inclusion in AI-enabled knowledge systems, ensuring alignment with approved reference material.
• Collaborate with teams across Product Development, Customer Care, and Professional Services to gather content requirements and ensure documentation reflects the latest product features and updates.
• Create clear, user-friendly documentation assets including user guides, onboarding materials, process documentation, and release notes.
• Work with subject matter experts to understand complex software concepts and translate them into accessible, well-structured documentation for end users and internal stakeholders.
• Transform qualitative inputs — such as notes, recordings, and informal documentation — into structured, reusable artifacts.
• Audit and improve existing documentation for accuracy, clarity, and alignment with current product functionality.
• Contribute to the development of documentation standards, style guides, and best practices to ensure consistency across all content.
• Explore and document prompt engineering strategies and AI workflow patterns that can be reused by the team for ongoing documentation tasks.
• Assist with reporting and analysis of weekly Professional Services status activities and support day-to-day process improvement and training enablement initiatives.

Qualifications

Required:

• Currently enrolled in a relevant undergraduate or graduate program (e.g., Computer Science, Business, Operations, Information Systems, Technical Writing, Communications, or a related field).
• Exceptional written and verbal communication skills, with the ability to convey technical information clearly to diverse audiences.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks and deadlines effectively.
• Curiosity about and comfort with AI tools — willingness to experiment with AI writing assistants, prompt design, and automated documentation workflows.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Self-motivated and proactive, with a genuine interest in learning new tools and improving processes.
• Strong interpersonal skills and the ability to collaborate with cross-functional teams.

Preferred:

• Prior internship, academic, or project experience involving process improvement, documentation, analytics, or technology.
• Familiarity with Confluence or other knowledge management platforms.
• Experience with AI, automation, or operational efficiency tools.
• Ability to learn new tools, systems, and processes quickly.

Worker Type:

Number of Openings Available: