Intern - Commercial Operations

<p style="text-align: justify;"><strong>About DrinkPrime:</strong></p><p style="text-align: justify;">We're DrinkPrime, a startup based in Bengaluru that's all about making clean, safe, and healthy drinking water accessible to everyone. We provide cutting-edge IoT-enabled customized water purifiers on a subscription basis, and we currently serve more than one lakh users across Bengaluru, Delhi NCR, and Hyderabad. We're not just another boring water purifier manufacturing company - we're a forward-thinking drinking water solution provider that speaks directly to our target audience, and this has earned us the support of some big VCs like Sequoia in the industry. We're looking for awesome tech professionals who want to join us in creating history and making a real difference. So why not come and be a part of our journey towards a better future?</p><div><br><strong>Role Overview</strong><br>The Key Account Management Intern will play a critical role in ensuring smooth service delivery and<br>operational excellence for our commercial clients. This position involves close collaboration with the<br>Commercial, Operations, and Finance teams to manage client accounts, coordinate operational tasks,<br>support invoicing workflows, and maintain high service standards. This internship provides hands-on<br>experience across multiple business functions and is ideal for someone looking to build a strong<br>foundation in operations, client service, and account management.<br>Roles and Responsibilities:<br><br><strong>1. Operational Coordination -</strong> Monitor and track pending service jobs, coordinate technician visits,<br>maintain job records, and support timely escalation resolution to ensure smooth service delivery.<br><strong>2. Key Account Data Management -</strong> Maintain and update all key account records—including installations,<br>uninstallations, device movements, and billing—to ensure accurate data and seamless client servicing.<br><strong>3. Invoicing &amp; Finance Coordination -</strong> Assist with preparing accurate invoices, coordinating with Finance<br>for updates, reconciling payment details, and ensuring all billing aligns with agreed commercial terms.<br><strong>4. Payment Follow-Ups &amp; Tracking -</strong> Send timely payment reminders, maintain accurate tracking sheets,<br>coordinate with Finance for reconciliation, and ensure proactive follow-ups to minimize collection delays.<br><strong>5. Communication &amp; Cross-Functional Collaboration -&nbsp;</strong>Maintain clear client communication, coordinate<br>with internal teams, support account managers with timely data, and help strengthen long-term key<br>account relationships.<br><br><strong>Skills &amp; Qualifications</strong><br><br>• Strong verbal and written communication skills<br>• Good coordination and organizational abilities<br>• Basic proficiency with Excel / Google Sheets<br>• Strong follow-up discipline and time management<br>• Ability to multitask and collaborate effectively across teams<br>• Detail-oriented with a willingness to learn and grow</div>