Order Management Intern

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Order Management Intern

Provide end to end order management support to Elanco’s Affiliate in accordance with established processes and work procedures and in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements. Managed inquiries from customers and proactively coordinate with internal stakeholders to resolve the issue/problem within stipulate timeframe. Suggest improvements to existing processes and solutions. Support new and existing team members through proper knowledge transfer, sharing of resource, knowledge, and experience.

Your Responsibilities

• Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
• Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
• Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.
• Generate billing according to the established Elanco billing policy and comply with countries tax requirement. 
• Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
• All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
• Work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or uses existing procedures to solve routine problems that may impact the customer satisfaction.
• Support controls and regular checks to ensure compliance with internal control, standards, or rules.
• Support the delivery of service levels and KPI targets.
• Ensure that deadlines for report submission are met consistently. Through the use of appropriate tools (i.e. email or telephony system), promptly, responsibly and proactively handle and resolve customer or business partner queries or problems.
• Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant order management process.
• Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

What You Need to Succeed (minimum qualifications):

• Perform basics tasks requiring minimal prior experience
• Meticulous in details and post good analytical skills.
• Completes prescribed work under close supervision.
• Anticipate and responds flexibly and empathically to customer needs and effectively manage their expectations.
• Decision making is limited. Duties are clearly defined, and methods and tasks are described in detail.
• Able to uses existing procedures to solve routing problems.
• Positive working attitude with a high degree of initiative and is adaptable to change.
• Ownership for all applicable SOX and Operational Controls in own work unit.
• Good interpersonal skill as frequent communication with stakeholders from various department would be required.

What will give you a competitive edge (preferred qualifications):

• Diploma/Degree in Finance/Accounting, Business Administration and related
• Basic knowledge and understanding of Order Management and Accounting Functions
• Basic knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
• Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives.
• Lean/Six Sigma exposure or equivalent is a plus but not require.
• Progressive mindset and aptitude in learning and adapting to technology and productivity tools.
• Proficient in English is mandatory; multi-lingual is required if you support Japan, Korea, Taiwan, China, Thailand and Vietnam

Additional Information:

• Travel: Not required
• Location: Mutiara Damansara, PJ

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.