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INTERNSHIP DETAILS

IT Support Technician Intern

CompanyLeidos

LocationGaithersburg

Work ModeOn Site

PostedApril 16, 2026

Internship Information

Core Responsibilities

The intern will provide in-person technical support at the Tech Bar, including PC imaging, hardware diagnostics, and software troubleshooting. They will also assist with IT ticket management in ServiceNow and maintain accurate asset tracking records.

Internship Type

full time

Salary Range

$40,300 - $72,850

Company Size

36507

Visa Sponsorship

Language

English

Working Hours

40 hours

Apply Now →

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the company's application page

About The Company

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead, visit careers.leidos.com for our latest opportunities.

About the Role

The IT Support Technician Intern provides hands-on technical support to employees in a professional corporate environment. This internship is designed for students or early-career individuals seeking practical experience in enterprise IT support, customer service, and desktop operations.

The intern will gain real-world experience supporting Microsoft 365, troubleshooting hardware and software issues, managing IT tickets, and assisting users at the Tech Bar. This internship will offer mentorship from IT professionals, exposure to emerging technologies including AI-based tools, development in a corporate environment, and opportunities to transition into a level 1 or level 2 role.

Location: Onsite in Gaithersburg, MD

What You Will Learn:

Enterprise PC imaging and deployment processes
Microsoft 365 (Outlook, Teams, OneDrive) support
VPN and Multi-Factor Authentication (MFA) troubleshooting
Desktop and laptop hardware diagnostics
Data storage and backup solutions (Druva and OneDrive)
IT ticket management using ServiceNow
Asset tracking and lifecycle management
Professional face-to-face customer support skills

Key Responsibilities:

Provide in-person technical support to employees
Assist with Tech Bar walk-up support
Support PC imaging, setup, and deployment
Troubleshoot basic hardware and software issues
Assist with M365, VPN, and MFA support requests
Help manage tickets and update records in ServiceNow
Maintain accurate asset tracking information
Escalate complex issues to senior technicians when needed

Basic Qualifications:

Currently pursuing (or recently completed) a degree in Information Technology, Computer Science, Artificial Intelligence, or related field
US citizenship required
Basic knowledge of Windows operating systems
Familiarity with Microsoft Office or Microsoft 365
Strong communication and customer service skills
Interest in learning enterprise IT support processes
Ability to work onsite in Gaithersburg, MD

Preferred Qualifications:

Experience building or troubleshooting PCs
Basic understanding of networking concepts (VPN, MFA)
Exposure to or coursework in Artificial Intelligence (AI), automation, or emerging technologies
Familiarity with AI tools (e.g., generative AI platforms, automation tools, scripting assistants)
Previous help desk, retail tech, or customer service experience
CompTIA A+ coursework or certification (in progress is acceptable)

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

April 16, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $40,300.00 - $72,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Key Skills

Technical supportMicrosoft 365Hardware diagnosticsSoftware troubleshootingIT ticket managementServiceNowPC imagingVPNMulti-factor authenticationAsset trackingCustomer serviceWindows operating systemsNetworking conceptsArtificial intelligenceAutomationCommunication