Service Coordinator Intern/ Contractor

What we are looking for

We’re looking for an excellent Service Coordinator who will be responsible for all service coordinating, including business service support and reporting to Nova Service Business Manager.

As the focal point for Nova territory Customers, Partners, Account Managers, The China & Singapore service coordinator is responsible for assisting the Country Business Manager and Nova HQ Business Operations Manager in achieving Highest Customer Service quality and Customer satisfaction while maintaining the company Business objectives and procedures for China & Singapore. 

Role Responsibilities

What you will be doing

• Work closely with the Country Business Manager, service managers, on forecasting, revenue and ongoing customer Business related activities.
• End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations.
• Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan.
• Manage customer orders in ERP system to ensure all data is uploaded and facilitate order approval and invoice process with finance.
• Customer payment coordination, tracking to ensure timely collection.
• Work closely with the Service engineers, manage service call fulfillment and re-ordering from HQ.
• Manage Customer returns of faulty parts to HQ for repair (RMA).
• Responsible for regular documentation preparations for business with legal.
• Work closely with the HQ Global Service Business Operations teams for monthly/ quarterly revenue closing, customer forecast and communicate risks.
• Other tasks assigned by Business Service managers.

Requirements

• Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency, and ability to provide excellent performance under pressure.
• Fluent English – Speaking, Reading, Writing.
• BA / B.Sc. in Industrial Engineering and Management / Business Management or equivalent
• +2 years of experience in manufacturing companies, solid experience in demand planning, customer services, or supply chain management.
• Strong excel skills – Must be proficient in Excel (including formulas, functions, pivot etc.)
• Ability to think creatively and strategically, with an excellent problem-solving mindset.
• ERP/Oracle systems – a plus. ERP Priority - an advantage.

That special something you bring in

Interpersonal skills and team spirit

• A strong "team player".
• Excellent interpersonal skills.
• Ability to work cooperatively in a team environment, and under demanding timelines.
• Proactive and able to learn and work independently. 
• Proactive with a hands-on approach.
• Positive attitude and able to accept authority.

Technical orientation

• Ability to manage conflicts.

Self-reliance

• Ability to work independently.
• Able to work cooperatively in a team environment as well as with cross organizational functions.
• Responsible and reliable multitasker. 

Time Management

• Ability to work under remote supervision and perform well under pressure.

Problem-Solving

• Self-motivated and able to work in a dynamic workplace.

Communication skills

• Strong service and sales orientation.
• Ability to deliver presentations to diverse audiences, fostering deep and clear understanding.
• Clear and effective oral and written English communication skills.
• Strong verbal, presentation, and written communication skills in both Chinese and English. 

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are 

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at talent@novami.com