INTERNSHIP DETAILS

CUSTOMER SERVICE INTERN

CompanyBarilla Group
LocationBrussels
Work ModeOn Site
PostedApril 17, 2026
Internship Information
Core Responsibilities
The intern will support the Customer Service Manager in analyzing service levels and managing client orders across international markets. They will also handle post-delivery issues, complaints, and the organization of customer master data.
Internship Type
full time
Company Size
6502
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
We are an Italian family-owned food company. And like all Italian families, we take food very seriously. We have been doing this for 149 years. Today we are committed to bringing people closer to the joy of good food and making quality the choice for a better life, from each individual to the planet. Our origins date back to 1877, when Pietro Barilla senior opened a small bread and pasta shop in Parma: it’s the first chapter of a story of passion for quality, continuous pursuit of excellent recipes and ability to combine tradition and innovation. Today we are an international Group present in more than 100 countries through our brands: world leader for pasta, leader for ready-made sauces in Europe, for bakery products in Italy and for crispbreads in Scandinavia. We employ almost 9,000 people and own 30 production sites in 10 countries which every year contribute to the production of more than 2,000,000 tons of products. We work every day to be the most reputable Italian food company worldwide, bringing to the world tasty, joyful and wholesome products - made with selected raw materials from responsible supply chains - reducing our impact on the planet and fostering open and caring dialogue in the communities in which we operate. In 2025, the RepTrak® Company Ranking recognized this commitment by naming us the most reputable food company in the world, confirming the strength of the philosophy behind our purpose: “The joy of food for a better life.” At Barilla we empower people to live and work responsibly, embracing our value system of integrity, trust, intellectual curiosity and passion. Moreover, we recognize diversity and inclusion as key drivers of our future: that is why we encourage everyone to bring their authentic self to work, in a culture of acceptance and understanding. Barilla Group Privacy Policy: https://www.barillagroup.com/en/more-about-us/privacy-policy/ Social Media Policy: https://www.barillagroup.com/en/more-about-us/social-media-policy/
About the Role

Barilla is an Italian family-owned company founded in 1877.
We are now present in over 100 countries thanks to our portfolio of brands.
We are more than just a global food company. We are a family of diverse people who share the same values: "The Joy of Food for a Better Life".
Do you have a passion for pasta, bakery, or the food industry? Do you want to bring new ideas, develop concepts, and gain in-depth knowledge? Then apply for our position:

CUSTOMER SERVICE INTERN (M/F) (6 months) in Brussels (Watermael-Boitsfort)
Start: July 2026

Your tasks:

Reporting to the Customer Service Manager Benelux within the customer service team, which consists of the manager and an analyst, you will be involved, for all brands (Barilla Pasta and Sauces, Harrys, Wasa, and Mulino Bianco), in the following tasks:

  • Support in analyzing the service level for customers in Belgium, the Netherlands, and Luxembourg.
  • Support in managing orders from our clients (retailers & distributors), from order reception to delivery, within an international production and distribution network (Italy, France, Germany, Sweden).
  • Support in managing post-delivery issues, handling any complaints.
  • Support in managing samples and gift orders for commercial or marketing purposes.
  • Support in managing and organizing customer or product master data.
  • Additional tasks may be added depending on your interests, needs, and performance.

Your profile:
Currently studying engineering, logistics, or business, you are recognized for your problem-solving mindset, analytical abilities, dynamism, and willingness to get involved actively. You demonstrate rigor, autonomy, and good organization.
Your relational skills, your ability to propose concrete ideas, and your mastery of computer tools (Excel) are key assets for successfully completing this mission.
Proficiency in English and French is essential; knowledge of Dutch is a plus.

We offer you:
• A salary of 1400 euros/month
• Up to 40% remote work
• Progress within a supportive, open-minded and very international team, with an active community of interns
• Integration Day at the headquarters of Barilla France in Paris and factory visit.

Key Skills
Customer serviceData analysisOrder managementProblem-solvingAnalytical skillsExcelCommunicationOrganizationLogisticsBusiness administration
Categories
Customer Service & SupportLogisticsFood & BeverageManagement & Leadership
Benefits
Remote workSupportive team environmentIntern communityIntegration dayFactory visit
CUSTOMER SERVICE INTERN - InternshipsHQ