Intern - Process Improvement
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Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
About the Program:
The Zayo Summer Internship Program is designed to cultivate the next generation of telecommunications professionals. Interns will gain meaningful, hands-on experience within a dynamic, fast-paced, and innovative environment. Our goal is to empower, develop, and connect our interns while fostering fresh perspectives and ideas that will drive our organization forward.
Program Details:
Start Date: June 1, 2026
Duration: 10 weeks
Location: Denver, CO (Hybrid/Onsite 2 days a week)
Applicants must have completed their sophomore year and be enrolled in a degree or certificate seeking program for the fall semester of 2026.
About the Role
We are seeking a motivated and detail-oriented Project Management & Process Improvement Intern to support operational excellence within our private telecommunications company. This role is ideal for a student or early‑career professional eager to gain hands-on experience in project coordination, process documentation, workflow analysis, and continuous improvement methodologies.
As an intern, you will work closely with project managers and operational leaders to document existing processes, identify improvement opportunities, help solve targeted business problems, and track progress against defined objectives. Your contributions will directly support efficiency, scalability, and quality across the organization.
Key Responsibilities
Project Management Support
Assist project managers with planning, organizing, and coordinating ongoing initiatives.
Maintain project schedules, action logs, meeting notes, and progress dashboards.
Track project milestones and risks; highlight issues or delays to leadership.
Support cross-functional collaboration by ensuring clear communication and documentation.
Process Documentation & Analysis
Document current-state workflows using tools such as Visio, Lucidchart, or Microsoft 365 applications.
Conduct interviews with subject matter experts to capture operational steps, handoffs, and dependencies.
Create standardized process documentation (SOPs, workflows, process maps, RACI charts).
Identify bottlenecks, redundancies, or gaps in processes through data review and observation.
Process Improvement
Analyze root causes and propose improvement opportunities for specific operational challenges.
Support the design of future-state processes based on Lean, Six Sigma, or continuous improvement principles (training provided if needed).
Pilot new workflows or tools and provide feedback to project leads.
Measure the outcomes of implemented improvements and track results over time.
Problem-Solving & Progress Tracking
Work on assigned business problems and provide structured problem statements, hypotheses, and solution recommendations.
Develop simple KPIs or progress indicators to track improvement success.
Present findings to project teams and leadership in a clear, actionable format.
Qualifications
Required
Currently pursuing or recently completed a degree in Business, Operations, Project Management, Engineering, Telecommunications, or a related field.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to analyze information, identify patterns, and think critically.
Proficiency with Microsoft Excel, Word, PowerPoint; familiarity with Teams, SharePoint, or other collaboration tools.
Preferred
Experience with project management methodologies (Agile, Waterfall, or hybrid).
Exposure to process improvement frameworks (Lean, Six Sigma, etc.) is a plus.
Interest in telecommunications, technology, or operations.
Ability to build dashboards or use basic data visualization tools.
What You'll Gain
Hands-on experience in real-world project management and operational improvement.
Experience solving meaningful business problems with measurable impact.
Skills in documentation, workflow design, project coordination, and analytical thinking.
Mentorship from experienced leaders in operations and telecommunications.
A professional portfolio of process maps, project artifacts, and improvement proposals.
Estimated base pay range for this role: $23.00-$25.00 USD/hour.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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