Park Operations Intern (Guest Arrival)

SEASONAL POSITION

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Dive into the inaugural year of the SeaWorld San Diego Summer Internship Program, an exciting new opportunity designed to give students meaningful, real-world experience in a dynamic theme park environment. As this inaugural year launches, interns will play an important role in shaping a program that will grow for years to come. Internships are open to undergraduate students who are currently pursuing a degree from an accredited college or university.

What you get to do:

• Perform the job duties in Guest Arrival areas (Guest Services, Parking Lot, Ticketing, Tolls, scan park entry products)
• Manage guest flow, queue lines, and crowd control during peak and high attendance periods.
• Address guest inquiries, concerns, and service recovery situations when necessary.
• Report and submit requests for equipment repairs, maintenance, or software issues through appropriate systems.
• Track operational data and assist in completing daily and weekly operational reports, including opening and closing reports for assigned areas.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Maintain inventory and stock/replace areas supplies and equipment as needed
• Conduct equipment and safety checks in compliance with department and company standards
• Attend to ambassadors and follow park protocol in emergency situations
• Respond to ambassador and guest needs
• Track information to complete daily and weekly reports.
• Submit IT tickets for issues such as for equipment or or software.
• Report to Supervisors and Managers regarding the status of projects and completed assignments
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned.
• Occasionally assist other locations and areas in the park as needed.

What it takes to succeed:

• Experience in construction, procurement, contract administration, or finance preferred
• Strong written/verbal communication skills; able to read, write and speak English.
• Strong ability to respond effectively to inquiries or complaints from team members, customers, regulatory agencies, or contractors.
• Proficiency with Microsoft Office applications and SAP.
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Ability to ensure accurate follow-through on all aspects of contract compliance in accordance with corporate legal and capital project controls and procedures.
• Able to work proficiently with technology, such as computers, tablet and Kiosk proficiently

What else is important:

• Must have a high school diploma or equivalent.
• Currently enrolled in an undergraduate program.
• Willingness to work a flexible schedule, including weekends and holidays.
• Able to stand, walk, and work for prolonged periods in various weather conditions.
• Consistently practices safe work habits, including using personal protective equipment and lifting safety protocols.
• Willing to comply with all organizational grooming guidelines and employment standards.
• Valid driver’s license and the ability to obtain a park license.

Hours: Up to 40 hours per week; Monday-Sunday with holidays as needed
Availability: Must have 4 days of open availability, including weekends and holidays.

Compensation: $18/hr

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
   

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.