INTERNSHIP DETAILS

Intern - Business Channel (Channel Operation Strategy)

CompanyHLB
LocationKuala Lumpur
Work ModeOn Site
PostedApril 20, 2026
Internship Information
Core Responsibilities
The intern will support the Capability Development team by creating training materials, simplifying banking procedures, and drafting internal communications. They will also assist in performance assessment, data reporting, and conducting mystery shopping exercises to ensure service quality.
Internship Type
full time
Company Size
7145
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
About the Role

If you are looking to excel and make a difference, take a closer look at us…

This internship offers a unique opportunity for proactive undergraduates to go behind the scenes of a leading financial institution’s retail operations. You will play a vital role in upskilling our branch workforce and ensuring service excellence across our network. If you are passionate about education, internal communications, and quality standards, this role provides hands-on experience in translating complex banking procedures into actionable knowledge for frontline teams.

The intern will support the Capability Development team in ensuring our branch staff are equipped, informed, and performing at peak levels. Key responsibilities include:

Training & Content Development:

  • Assisting in the creation of engaging training materials and "Learning Notes" to simplify new banking processes for branch staff.

  • Developing quick-reference reminders and "cheat sheets" to improve on-ground execution of procedures.

Performance Assessment & Analytics:

  • Supporting the administration and analysis of post-training assessments to identify knowledge gaps.

  • Compiling data on training completion rates and competency scores for management reporting.

Strategic Communications:

  • Drafting clear, concise internal communication materials to announce new operational procedures or product updates.

  • Ensuring consistent messaging across all branch internal channels.

Quality Assurance & Mystery Shopping:

  • Coordinating and participating in Branch Mystery Shopping exercises to evaluate service quality and product knowledge.

  • Synthesizing findings from mystery shopping reports to help the team develop targeted coaching interventions.

Requirements

  • Currently pursuing a degree in Business, Communications, Human Resources, Education, or a related field.

  • Excellent written and verbal communication skills (the ability to make complex info simple).

  • High attention to detail and a "customer-first" mindset.

  • Proficiency in Microsoft PowerPoint and Word (design skills like Canva are a plus).

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Key Skills
Training content developmentPerformance assessmentData analysisInternal communicationsQuality assuranceMystery shoppingMicrosoft PowerPointMicrosoft WordCanvaBanking proceduresWritten communicationVerbal communicationCustomer-first mindsetAttention to detail
Categories
Finance & AccountingEducationCustomer Service & SupportHuman ResourcesManagement & Leadership