Intensive Service Intern

Scope of Work 

Intensive services interns will assist IRC’s intensive case management (ICM) team, extended case management (ECM) team, and services for older refugees program (SOR) with daily activities that support the long-term integration of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area.  

The ICM and SOR intern will support case management to single-headed refugee households; survivors of domestic violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions. Interns will work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. 

The extended services intern will support vulnerable clients for a period of twelve months, with a particular focus on medically vulnerable clients. The intern will work with the extended services department to connect at-risk clients to the healthcare, education,and psychosocial resources that support their individual goals.  

Reports To  

Extended Services Coordinator or Caseworker 

Learning Objectives  

• Gain an understanding of the U.S. refugee resettlement process and services available to clients in Baltimore.  

• Learn how to effectively facilitate and advocate for clients’ access to timely and responsive medical care and supportive services. 

• Learn how to identify, adapt and create appropriate health educational resources and services for global clients. 

Responsibilities 

• Assist clients with remotely arranging transportation to medical and other required appointments.  

• In coordination with the extended services team, conduct virtual home or community-based orientation sessions on topics relevant to ICM, ECM and SOR clients such as using public transportation, making medical appointments, accessing community resources, etc.  

• Assist with service documentation through case-notes and case file maintenance.  

• Other duties as assigned.  

Qualifications 

• Prior experience and/or interest working with refugees and immigrants preferred. 

• Prior experience and/or interest in case management, social work or public health preferred.  

• Ability to work independently and as a team member in a fast-paced and global environment. 

• Flexible and reliable, with outstanding attention to detail.   

• Strong problem-solving skills.  

• Excellent communication and interpersonal skills.  

• Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).  

• Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired. 

• Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore strongly preferred.  

Position Details  

• IN-PERSON: Summer 2026 internships will be hybrid. This includes a combination of standard office environment, remote work, and field time within the greater Baltimore area. 

• DATES: Internships start with a required orientation on Monday, June 8th (approx. 9:30 AM – 3 PM). Regular weekly hours start the week of June 8th, 2026, and will continue through September 11th, 2026 (14 total weeks). 

• HOURS: Internships require a minimum of 15 hours per week for 14 weeks. Interns should be able to come to the office at least 3 days per week. 

• LAPTOP: Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities.  

• REIMBURSEMENT: Internships with the IRC in Baltimore are unpaid. University credit may be arranged. Summer 2026 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office).  
   

Application Process 

• DUE DATE: apply online at careers.rescue.org by 11:59 PM ET on Sunday, May 24th. 

• INTERVIEWS: Applicants selected for interviews will be contacted to schedule interviews beginning May 2026. Due to the volume of applications, only applicants who are selected for interviews will be contacted. Interviews will be conducted approximately May 4th through May 20th, 2026.  

• OFFERS: Applicants who have interviewed for positions can expect to receive a decision no later than May 25th, 2026. Confirmations will be due at the latest by May 27th, 2026. 

Equal Opportunity Employer 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

This is an unpaid position and is not eligible for benefits.