Business Operations Intern

Program Overview 

Want an internship where you can learn fast, work on real projects, and see your ideas turn into action? Join us as a Business Operations Intern and gain hands-on experience solving business challenges, improving how teams work, and supporting initiatives that make a difference. 

As a Business Operations Intern, you’ll partner with service delivery leaders and advisors to spot opportunities, dig into data, and help improve both employee and customer experience. You’ll contribute to projects across operations, training, quality, employee engagement, and process/knowledge management, giving you a well-rounded view of how a large organization runs while building practical, resume-ready skills. 

You’ll be supported through onboarding, coaching, and regular check-ins, and you’ll leave with tangible outputs (dashboards, process maps, recommendations, and project deliverables) you can talk about in future interviews. 

Key Responsibilities 

Data Analysis & Insights: 

• Support service delivery advisors and leaders with data analysis and reporting, spot trends, summarize insights, and suggest practical next steps to drive continuous improvement. 

• Review customer feedback, identify top pain points, and recommend improvements to strengthen customer satisfaction. 

Innovation & Process Improvements: 

• Create simple process maps of current workflows and help identify where we can reduce handoffs, delays, and rework. 

• Explore automation or digital ideas (templates, dashboards, simple workflows) that can make day-to-day operations easier and more efficient. 

Training & Knowledge Management: 

• Audit existing knowledge base and training materials, then suggest improvements to make content clearer, easier to find, and more accessible. 

Quality Assurance Support: 

• Help track quality metrics and performance trends, and summarize what’s working well vs. where support is needed. 

• Support the team in building simple feedback loops and reporting templates to make insights easier to share and act on. 

Project Support & Management: 

• Support ongoing GS Operations projects from planning through execution. 

• Track milestones, document decisions, and coordinate updates with key stakeholders. 

• Jump in on special projects that improve performance, strengthen team ways of working, and elevate employee experience. 

Employee Engagement Activities: 

• Support engagement activities and events (logistics, set-up, run-of-show, program content) for town halls, workshops, recognition programs, and more. 

Preferred Skills & Qualifications 

• Currently pursuing a degree in Information Technology, Computer/Data Science, Industrial Engineering, Business, or a related field (we’re open, tell us what you’re studying). 

• Strong analytical and problem-solving skills, you enjoy asking  why and finding better ways to do things. 

• Comfortable with common productivity tools (Excel, PowerPoint, Teams, SharePoint)or excited to learn them quickly. 

• Interest (or experience) in digital tools such as Power BI, PowerApps, PowerAutomate, Canva, ClickUp, and LMS platforms (experience with Articulate 360 is a plus). 

• Clear communication and collaboration skills, comfortable working with different teams and asking questions when needed. 

• Curious, proactive, and open to feedback, ready to learn in a fast-paced, supportive environment. 

Learning Outcomes 

By the end of the internship, you’ll have stronger business acumen, practical tools you can reuse, and real examples of impact to add to your resume and interviews: 

• Understand how employee experience and service delivery operations work and how to improve them. 

• Build confidence in data analysis, reporting, and turning insights into action. 

• Create real deliverables (e.g., dashboards, process maps, templates, and recommendations) for live business challenges. 

• Grow your presentation and stakeholder skills by sharing updates and insights with cross-functional partners. 

• Receive mentoring, coaching, and feedback from experienced professionals. 

• Expand your network through teamwork and exposure to leaders, and explore longer-term opportunities within J&J. 

Program Benefits 

• Structured onboarding plus hands-on training to help you ramp up quickly 

• Mentorship and career guidance from experienced professionals 

• Access to internal learning platforms, workshops, and curated resources 

• Networking with peers and leaders across the business to grow your connections 

• Opportunity to be considered for future roles based on performance and business needs