Consultant, Service Desk

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

As Analyst 1, Service Desk in the myIT Knowledge and Enablement Team team, you’ll be the first point of contact for technical support across IAG. You’ll provide high-quality, first-level support to IAG staff, partners, and suppliers, helping resolve incidents and service requests efficiently and professionally.

Your unique contribution will be to support the Service Desk in being IAG’s gateway to high-quality, seamless technology support. You’ll play a key role in delivering excellent service, identifying process improvements, and contributing to team performance and innovation. The successful candidate will be required to work on-site for 10 days each month, with the remaining days offering flexibility. This is an internal secondment role for 6 months based in Te Whanganui-a-Tara (Wellington) or Tamaki Makaurau (Auckland)

Ngā Mahi Hei Whakatutuki Māu | What You'll Do
• Provide timely, high-quality resolutions to incidents and service requests, maintaining strong customer service focus.
• Deliver support services within agreed SLAs and KPIs, handling day-to-day Service Desk tasks.
• Collaborate with peers and leaders to enhance team performance and achieve squad goals.
• Identify and contribute to process improvements and stay updated on IT advances.
• Role model the IAG Way and ensure compliance with policies, frameworks, and regulatory requirements.

Ōu Pūkenga me ōu Wheako | What You'll Bring
• Strong interpersonal and customer focus capability.
• Problem-solving and analytical skills with the ability to multitask effectively.
• Experience achieving SLAs and delivering superior customer service.
• Knowledge of service delivery in a technology environment.
• Tertiary qualification in IT, Engineering, Computer Science or equivalent experience (preferred).
• ITIL certification (preferred).

Tā Mātau ki a Koutou| What We Offer
• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Friday 1st May 2026 9:59PM NZDT
Make sure to discuss your application with your current manager before applying.

Tā Mātau Ratonga Tautoko | Adjustments & Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@iag.co.nz for a confidential conversation.