IT Intern

Alamo Group Ag Americas, LLC. is currently recruiting for an IT Intern to join the Alamo Group Ag Americas Team in Selma, Alabama.

Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments.

To apply for this position go to www.bushhog.com

Alamo Group Ag Americas Inc. offers competitive salary, benefits and relocation assistance.

For additional information about Bush Hog, Inc., please visit our company website at www.bushhog.com or check out our Facebook page.

Position Summary:

Under direct supervision, the IT Intern assists with the day-to-day operation and support of IT systems, services, and projects across the organization. This entry-level role provides hands-on experience in troubleshooting, technical support, and basic administration of end-user devices, applications, and infrastructure. The IT Intern works closely with IT team members, learning foundational skills and best practices while contributing to operational tasks and project activities. Work is closely monitored, and the IT Intern does not lead initiatives, but supports all aspects of IT operations as assigned.

Essential Functions of the Job:

• Technical Support Assistance: Provide basic support for hardware, software, and network issues under direct supervision, assisting IT team members with troubleshooting and resolving helpdesk tickets.
• Device Setup and Configuration: Assist with the setup, configuration, and deployment of end-user devices, including computers, mobile devices, and printers.
• User Account and Access Support: Help with user account creation, password resets, and access management tasks as directed by IT staff.
• Documentation and Inventory: Maintain and update IT documentation, asset inventories, and records as assigned.
• Application and Collaboration Platform Support: Assist with basic support for applications, Microsoft 365 services, and collaboration tools.
• Project Participation: Support IT projects and initiatives by performing assigned tasks, gathering information, and assisting with implementation activities.
• Security and Compliance Support: Follow IT security policies and procedures, assist with basic compliance activities, and report any issues to supervisors.
• Learning and Development: Actively participate in training, shadow IT professionals, and seek opportunities to learn foundational IT skills and best practices.
• General IT Operations Assistance: Perform other IT-related tasks as assigned, supporting users, systems, software applications, and infrastructure under supervision.

 Demonstrated ability to exhibit and model Alamo Group’s Core Leadership Competencies:

• Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people.  Ability to balance change and continually strive to improve business performance.
• Leading People / Teamwork: Ability to design and implement strategies which maximize employees’ potential and foster high ethical standards in meeting the team, division, and corporate objectives. 
• Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
• Business Acumen: Understands and interprets business financials and metrics, and utilizes latest business strategies.  Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.
• Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement.
  
  

Knowledge, Skills and Abilities (KSA’s):

1. Willingness to learn and develop foundational IT skills through hands-on experience and training.
2. Effective communication and teamwork abilities, able to follow instructions and collaborate with IT team members.
3. Basic understanding of computers, software, and common IT concepts, with the ability to apply guidance from supervisors.
4. Demonstrated reliability, attention to detail, and organizational skills in completing assigned tasks and maintaining documentation.
5. Ability to provide basic technical support and troubleshooting under supervision, escalating issues as needed.
6. Commitment to following IT policies, procedures, and security practices.
7. Flexibility to assist with a variety of IT tasks and adapt to changing priorities.
8. Professional attitude, punctuality, and a customer service mindset when interacting with users and team members.

Alamo Group’s Core Competencies:

• Leading Change / Change Management:  Ability to drive improvement of the team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.
• Leading People / Teamwork:  Ability to design and implement strategies that maximize employees’ potential and foster high ethical standards in meeting the team, division, and corporate objectives.
• Communication:  Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
• Business Acumen:  Understands and interprets business financials and metrics and utilizes the latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material, and information resources effectively.
• Results Driven:  Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and programs; stressing accountability and continuous improvement