Charity Shop Coordinator - Summer Internship

About Relief Collective: 

The Relief Collective is Islamic Relief Canada's (IRC's) charity shop, providing an online platform for supporters to contribute to breaking the cycle of poverty through purchasing rightsholder products and merchandise. The proceeds from the Relief Collective go directly towards supporting our projects and programs worldwide. 

Job Purpose: 

Reporting to the Director of Marketing, the Charity Shop Coordinator supports the day-to-day operations of The Relief Collective’s physical shop. This role ensures the shop remains organized, inviting, mission-aligned, and visually appealing. The Coordinator assists with sorting and merchandising items, maintaining visual standards, supporting customers, tracking inventory needs, and contributing lightly to content creation. The position also plays a key role in supporting shop-related events, pop-ups, and community activations that strengthen engagement and visibility. 

Essential Duties & Responsibilities:  

1. Shop Operations & Customer Experience 

• Support daily shop operations to maintain an organized, clean, and inviting environment. 

• Provide friendly customer service, engaging visitors, and sharing the shop’s purpose and impact. 

• Assist with tracking inventory, restocking items, and flagging supply needs to the shop lead. 

• Support shop-related events, pop-ups, and community activations, including setup and onsite logistics. 

2. Merchandising & Product Handling 

• Curate, sort, and price donated or sourced items. 

• Maintain visual standards and create attractive product displays that reflect the Relief Collective brand. 

• Refresh and rotate displays regularly to enhance customer experience and promote featured items. 

3. Content & Promotion Support 

• Capture simple photos, stories, and short videos to highlight new arrivals and shop updates. 

• Assist in sharing content ideas that align with the shop’s mission and visual identity. 

Qualifications & Competencies 

Experience: 

• Experience in retail, merchandising, customer service, or related fields. 

• Experience engaging directly with customers or the public in a professional setting. 

Knowledge, Skills and Attributes: 

• Strong organizational skills and high attention to detail. 

• Creative eye for merchandising, visual presentation, and display layout. 

• Comfortable engaging warmly and professionally with customers and community members. 

• Familiarity with mobile content creation tools and social media formats. 

• Self-motivated, proactive, and able to work independently while managing multiple tasks. 

Other: 
As this is a Canada Summer Jobs position, all applicants must meet eligibility guidelines as specified by Service Canada in order to be considered for the above position:  

• Be between 15 and 30 years of age at the beginning of the employment period.

• Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment. 

• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. 

Hybrid Work Policy:  

IRC has a hybrid model where in-office requirements are based on distance from our Burlington headquarters or a regional office (Surrey, Edmonton, Calgary and Ottawa). Depending on where you live, this can range from two days a week to one day a month. 

Commitment to Accessibility 

Islamic Relief Canada is committed to providing inclusive employment opportunities. Accommodation requests are invited at all stages of IRC recruitment, hiring, and employment processes. We make every effort to provide reasonable accommodations in a timely manner. If you have any accommodation requests or questions regarding the hiring process, contact us at careers@islamicreliefcanada.org or 1-855-377-4673. 

Please note:

This is a short-term internship under the Canada Summer Jobs program (8-week duration), with a salary of $20/hr. Please disregard the annual salary range shown.