Account Management Officer (Internship)

About the job

Job purpose

Are you passionate about technology and looking to kickstart your career in a world-leading insurance company? AXA Group Operations is offering an exciting opportunity for young, dynamic individual to join our IT Partnership team as an intern.

Main missions

Your responsibilities include:

• Working closely with the IT Account Management Officer and the respective GO IT product team to support the generation of monthly reports.
• Supporting the Account Management Officer in monitoring QOS/SLAs, incidents, and delivery performance; coordinating with delivery teams to prevent SLA breaches.
• Developing knowledge and learning about AXA products through company-sponsored training and hands-on experience.
• Contributing to an environment that encourages information sharing, team-based resolution activities, cross-training, and a strong focus on efficiently serving customers.

Expected skills & experience

We are looking for someone with the following experience and skills:

Hard Skills:

• Experience using Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint, and others)

Soft Skills:

• Strong understanding of IT Service Delivery activities and track record in project / program delivery
• Good English communication level, good communication and presentation skills
• Having a demonstrated drive for continual learning
• Ability to work in multi-cultural teams and achieving results in a matrix organization

Background:

• Pursuing a bachelor's degree in information technology, Computer Science or related fields.

Learning Opportunities

• Our internship program is designed to provide you with valuable insights and guidance throughout your internship journey.
• You will have the chance to meet with your mentor weekly to discuss your goals, ask questions, and gain advice from experienced professionals in the field.
• During your internship, you will have the opportunity to connect with various team members and attend company events.
• Participate in networking sessions with industry experts. This exposure will help you expand your professional network and gain a better understanding of the industry landscape.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.