Intern, Business Systems

Job DetailsJob Location: Washington, DC - Washington, DC 20004Position Type: InternshipEducation Level: Not SpecifiedSalary Range: $25.00 - $25.00 HourlyTravel Percentage: NoneJob Category: InternIntern, Business Systems Department / Supervisor Business Systems [86] / Director, Customer Information Systems   FLSA Status Non-Exempt   Purpose of Position The Intern, Business Systems will play a meaningful role in AdvaMed’s Salesforce launch, gaining hands on experience with a major system implementation while supporting day to day users across the organization. This internship offers a strong learning opportunity for someone interested in CRM systems, data management, and business operations, along with exposure to a collaborative, fast paced, and mission driven workplace. Interns will build practical technical and communication skills and contribute to work that directly supports AdvaMed’s members and staff.   Essential Duties of Position Salesforce User Support •    Intakes and triages Salesforce support tickets •    Troubleshoots basic user access and permission issues •    Provides ad hoc user guidance and support with Salesforce navigation and functionality Data Management & Migration Support •    Assists in identifying and resolving data quality issues •    Supports data migration efforts from Nimble AMS to Salesforce •    Assists with data reconciliation to validate accuracy and completeness post migration System Documentation •    Maintains and updates end user standard operating procedures (SOPs) and training materials •    Maintains and updates technical and administrative system documentation     Knowledge, Skills, and Abilities •    Strong organizational skills with a high level of attention to detail •    Ability to manage multiple tasks and deadlines in a fast paced environment •    Clear verbal and written communication skills, with comfort supporting end users •    Ability to follow documented processes and work accurately within established systems •    Comfort working with data and learning new systems quickly; interest in CRM or business systems a plus •    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) •    Willingness to learn, take initiative, and work both independently and as part of a team   Specifications •    Minimum Education Required: The candidate for this internship should have completed or be working toward a four year bachelor’s degree. •    Minimum Experience Required: No prior experience required  •    Travel Required:  No travel required •    Hybrid Work Policy:  Resident worker:  3 days onsite per week •    Pay:  $25.00 per hour  Qualifications