| Job Summary |
| The Managed Care Administration Department Co-op provides miscellaneous clerical and administrative support to teams, committees, data analysis or work groups, as needed. |
| Essential Functions |
| - Produce routine documents and reports as needed.
- Proofread materials for inaccuracies and errors. Make corrections or returns to appropriate person to make corrections.
- Maintain email and other communication with OCHN self-determination and transportation provider network as directed.
- Organize and file materials according to subject matter, alphabetically, numerically, or chronologically.
- Make copies of departmental files, records, and correspondence.
- Answer routine inquiries by phone, by email. Directs callers and visitors to the proper party or department. Relays messages, as necessary.
- Releases departmental information according to standardized departmental procedures. Refers unusual requests to supervisor.
- May be responsible for meeting coordination, note taking and set up.
- Actual job functions will vary based on team assignment.
For Managed Care Administration team: - Perform simple clerical assignments such as organizing new forms, reviewing and maintaining SD databases, and charts, preparing reports and other correspondence as required.
- Assist with the administration of SD meetings create agendas, set up calendar invites
- Assist with presentations at Bi-weekly Staff meetings.
- Provide clerical support for SD administrator and the SD support data staff
- Conduct research as required for the department.
- Assist in the preparation of proof documents for accreditation surveys (CARF) and other regulatory agencies.
- Respond to requests
- Assure confidentiality of all information as required by law and by the policy.
- Other duties as assigned.
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| Job Requirements and Qualifications |
| Education: - Graduation from an accredited high school or possession of a GED certificate.
- Current enrollment in an accredited college/university bachelor’s or master’s degree program, pursuing a degree in human resources, health education, training and development, workforce development, social work, public health, or closely related field.
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| Training Requirements (licenses, programs, or certificates): |
| Experience Requirements: - One year’s experience in office, administration, or customer service; preferred.
Preferred Experience: |
Job Specific Competencies/Skills: - Proficiency with standard Microsoft Office applications, including, but not limited to, PowerPoint, Word, and Excel.
- Proficiency learning and working within new software systems such as Learning Management Systems (example: Docebo).
- Highly effective oral and written communication skills.
- Highly effective interpersonal communications skills.
- Ability to maintain tact and discretion during interactions with management, staff, and community members.
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| Oakland Community Health Network’s Core Competencies: |
- Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
- Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
- Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
- Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
- Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)
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| Additional Information |
| (Travel required, physical requirements, etc.): - Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
- Must be available for trainings, meetings, and events which may occur outside of standard office hours.
- Work performed primarily in an office environment.
- Hybrid (onsite/remote) work schedule occasionally available.
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics. |
