INTERNSHIP DETAILS

Customer Experience Operations Intern (Fully On-Site - Mandaluyong Office)

CompanyFocus Global
LocationMandaluyong
Work ModeOn Site
PostedApril 30, 2026
Internship Information
Core Responsibilities
The intern will provide operational and administrative support to the HF Service Department, including executing marketing strategies and preparing customer cases. They will also monitor project progress and coordinate with various departments and external suppliers to ensure efficient service delivery.
Internship Type
intern
Company Size
410
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
In October 1991, Focus Global started with just one brand and 20 employees in the Philippines. Today, our team of 500 manages 30 global brands, representing the world’s most trusted home products across the Philippines, Singapore, and Malaysia. We are a lifestyle retail company that reimagines the retail experience by seamlessly blending online and in-store shopping through our omnichannel strategy. Leveraging the latest technologies, we make the world’s most premium home products accessible at your fingertips with a customer experience that's second to none. Our team champions one growth philosophy: to “focus, fail, and feedback forward”. We create unique and meaningful spaces to collaborate, grow, and #FindYourFocus. At FGI, asking “what’s next?” is a habit, thinking outside of the box is the norm, and every project is a team sport. With a vision to touch 100 million homes as #OneFocus, we create results with heart and passion to create elevated and inspired living spaces across Southeast Asia.
About the Role
<div>Step into a vital role as a <strong>Customer Experience Operations Intern</strong> at Focus Global Inc., where you'll provide essential support to the HF Service Department. This internship offers a unique opportunity to gain hands-on experience in customer experience operations, contributing to the execution of marketing strategies and supporting our esteemed Customer Relations team.<br><br><u><strong>Key Responsibilities:</strong></u><br>- <u>Operational and Administrative Support:</u> Assist the HF Service Department in executing marketing strategies and providing administrative support to ensure seamless operations.<br>- <u>Customer Case Preparation:</u> Research and prepare detailed customer cases to support senior Customer Relations team members in addressing client inquiries and requests.<br>- <u>Project Monitoring:</u> Track the progress of various customer installation and servicing projects, ensuring timely and efficient execution.<br>- <u>Coordination and Collaboration:</u> Liaise with other departments, external providers, and suppliers to support customer needs and brand requirements.</div><div><br><strong><u>What We’re Looking For:</u></strong><br>- Currently pursuing a Bachelor's Degree in any field.<br>- Familiarity with Google Workspace and/or Microsoft Office.<br>- Excellent communication and organizational skills.<br>- Analytical mindset with strong attention to detail.<br>- Results-driven and a team player.<br>- Willingness to work fully on-site at our Mandaluyong office.</div><div><br>Join us as a Customer Experience Operations Intern and contribute to creating exceptional customer experiences at Focus Global Inc. Apply now and be part of a dynamic and innovative team dedicated to elevating customer satisfaction.</div>
Key Skills
Customer experience operationsAdministrative supportMarketing strategy executionCustomer case preparationProject monitoringCoordinationGoogle WorkspaceMicrosoft OfficeCommunication skillsOrganizational skillsAnalytical mindsetAttention to detail
Categories
Customer Service & SupportAdministrativeMarketing