Technical Support Analyst, Canada Summer Jobs

About the Job:

Reporting to the Manager, Information Systems, the Technical Support Assistant will be responsible for providing front-line support to staff on Information System challenges. They will be responsible for setting up staff hardware (laptops, cell phones, etc.) and working closely with the other members of the team to support staff and the network.

Duties and Responsibilities: 

• Supporting hardware and software installation, configuration, and implementation
• Supporting technical support and troubleshooting system incidents
• Maintaining LAN and WAN devices and troubleshooting connectivity issues
• Providing user training for IT related products
• Supporting upgrades and maintaining all equipment including PC’s, notebooks, servers, printers and other peripheral devices
• Monitoring the performance and status of the network resources and Internet connectivity
• Providing user/technical support and training for all voice communications at all office locations (VoIP phones, Teams Phones and cellular)
• Supporting AV equipment systems
• Assisting IT staff with maintaining and managing the Asset Database.
• Ensure professional, privacy, and confidentiality as they have access to employee and client files
• Provide support and other duties deemed appropriate by the department Manager
• Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values

Qualifications: 

• Current enrollment in post-secondary education in Information Systems or equivalent
• Any experience in an IT Helpdesk/Technical support role is an asset
• Experience with the following is an asset:
  1. Microsoft Admin Portal
  2. Windows 11Pro & Office Suite 2016/Office365
  3. TCP/IP management
  4. Jira ITSM, SharePoint, One Drive
• Strong knowledge of IT equipment inclusive of hardware and software 
• Excellent time management, communication, people management, etc.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Strong communication and people skills

Reporting Function: 

The Technical Support Assistant will report directly to the Manager, Information Systems. They will not have any Supervisory responsibility.  They will work with both internal and external customers and will interact with all levels within the organization. 

Working Conditions and Physical Requirements: 

• Day shift (Monday – Friday) 
• Able to sit and/or stand for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Computer screen use (multiple screens if applicable) for prolonged periods of time
• Average amount of physical effort is required. Requires the ability to handle light and moderate weight objects, including network equipment and office supplies
• Vehicle travel to all organization sites is required to support all users

• Compassion, Hope, Inclusiveness, Respect, Professionalism

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”. 

Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices