INTERNSHIP DETAILS

Intern, Operations

CompanyAIA Digital+
LocationKuala Lumpur
Work ModeOn Site
PostedMay 4, 2026
Internship Information
Core Responsibilities
The intern will provide application development and support services while maintaining system performance and documentation. They are responsible for troubleshooting system faults and ensuring service level agreements are met.
Internship Type
full time
Company Size
47728
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd. The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$345 billion as of 31 December 2025. AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 44 million individual policies and over 16 million participating members of group insurance schemes. AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”. (1) Hong Kong SAR refers to the Hong Kong Special Administrative Region. (2) Macau SAR refers to the Macau Special Administrative Region.
About the Role

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for providing application development and support services to meet AIA's business needs

  • Accurately logs issue and updates ticket history to document troubleshooting steps and resolutions.

  • Evaluates and escalates issues as needed to a higher level or other resource.

  • Monitor and maintain Group Application support systems to avoid or minimize operational disruptions.

  • Hands on and Troubleshoot system faults and solve application problems.

  • Maintain customer and end user communications with a high degree of confidentiality.

  • Research new technologies and tools that could benefit you and the team.

  • Provide creative solutions to unique challenges.

  • Maintain a service level as stated in the relevant SLAs.

  • No major escalation/ audit / regulatory issue.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Key Skills
Application developmentTroubleshootingSystem maintenanceTechnical supportIssue trackingSLA managementCommunicationData analysisTechnology research
Categories
TechnologySoftwareData & AnalyticsCustomer Service & Support