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INTERNSHIP DETAILS

Skillbridge - Enterprise Support Manager Internship

CompanyQualtrics

LocationProvo

Work ModeRemote

PostedMay 4, 2026

Internship Information

Core Responsibilities

Lead a team of Enterprise Support specialists to provide high-touch technical support and break-fix solutions for large clients. Collaborate with cross-functional teams and Product managers to improve the customer experience and shape the product roadmap.

Internship Type

full time

Company Size

6003

Visa Sponsorship

Language

English

Working Hours

40 hours

Apply Now →

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About The Company

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. That’s where we come in. Founded in 2002, our company has spent over 21 years working with the industries that impact you every day. From retail to government to healthcare, we’ve been on a mission to bring humanity, connection, and empathy back to business. It’s a mission that thousands of Qualtricians across the globe think is work worth doing. Mission: At Qualtrics, our mission is to build technology that closes experience gaps.

About the Role

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Skillbridge - Enterprise Support Manager Internship

*This job is for candidates who are currently on active military duty and exiting the military within the next 12 months.

Why We Have This Role

As an Enterprise Support Manager of a team of Enterprise Support Associates you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top tier customer support. You’ll also drive customer obsession by helping our clients unlock the most value from our products and services. Working closely with our Global Head of Customer Support Operations and other cross functional leaders, you will help establish a strong network that enhances the customer experience for our largest enterprise clients. You should have a strong interest in (1) building high performing teams; (2) driving operational best practices; (3) helping unlock the value of the product for customers when facing technical issues; and (4) providing a world class customer experience.

How You’ll Find Success

Strong problem-solving skills: Can navigate a fast-paced, ambiguous environment and find creative solutions to challenges.
Excellent process and system comprehension: Adept at navigating complex workflows across people, systems and data with ease - tactically proficient and detail-oriented while simultaneously possessing the ability to zoom out for a 100-foot strategic overview.
Excellent communication skills: Verbal and written - critical to managing stakeholder and team expectations, reporting, and developing internal partnerships.
Leadership and mentoring abilities: Passionate about coaching and mentoring a high performing team.
Results-oriented mindset: Driven by achieving success,takes action to celebrate success, remove barriers, and make choices to adjust focus areas as needed.
Strategic thinking: Able to design and implement innovative, global, and scalable operational processes that increase efficiency and ensure a positive stakeholder experience.

How You’ll Grow

Leadership Development: As a Manager, there will be ample opportunities for the individual to further develop their leadership and mentoring abilities.
Strategic Thinking and Process Improvement: You will have the chance to design and implement innovative, global, and scalable operational processes. You can take the initiative to identify areas for improvement, streamline processes, and optimize efficiency within the department.
Cross-Functional Collaboration: You will have the opportunity to gain exposure to different areas of the business to broaden your understanding of the company's operations, enhance your communication and teamwork skills, and provide a holistic perspective that will be valuable for your career advancement.

Things You’ll Do

Lead a team of Enterprise Support specialists to deliver high touch technical support and hands on break fix support.
Provide coaching and mentorship to guide career development for their team
Foster a culture of accountability, inclusion, and customer obsession
Work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience
Collaborate with the Product team, bringing unique insights on real-world client needs to shape Product roadmap.
Partner closely with our XM Success team to own complex product support issues and enable that teams’ success
Manage team capacity and resource allocation
Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers
Maintain an expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience

What We’re Looking For On Your Resume

Bachelor’s degree, or completion of Bachelor’s degree by military exit date
Excellent verbal and written communication skills
Passion for enabling others to achieve success
Demonstrated ability to build and lead teams to concrete and measurable results
Excellent analytical/problem-solving skills with a history of driving impact within a high-growth organization
Excellent interpersonal skills and the ability to coach and influence others

What You Should Know About This Team

Supportive environment with opportunities to work both autonomously and collaboratively
Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed
We are a group of highly driven individuals that are intelligent, organized, and dedicated.

Our Team’s Favorite Perks and Benefits

In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices)
Relocation bonus for out of state applicants
30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities

Skillbridge interns are paid directly by the military/DOD and therefore not eligible for compensation from Qualtrics.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Key Skills

Team LeadershipProblem SolvingProcess ImprovementStakeholder ManagementCoachingMentoringStrategic ThinkingOperational ExcellenceCustomer ExperienceResource AllocationAnalytical SkillsInterpersonal Communication