Clerk, Customer Service
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Position Title: Clerk, Customer Service
Reports To: Coach SmartLife & Accessible Technology
I. Scope and summary of primary responsibilities
The Summer Student Assistant will support the SmartLife and Assistive Technology Coach in enhancing the independence of Canadians who are blind or partially sighted. This role involves assisting with in-person/virtual training, and workshops, as well as providing administrative support. The assistant will gain hands-on experience with accessible technologies and contribute to the development and delivery of programs that promote independence.
II. Essential functions
The position entails, but is not limited to the following general responsibilities:
- Assist in organizing and facilitating virtual and in-person workshops and demonstrations.
- Help participants with basic troubleshooting of their iOS and Windows devices.
- Provide hands-on support during training sessions.
- Build positive relationships with participants and understand their unique needs.
- Assist in engaging participants for various SmartLife programs.
- Support the Phone it Forward program by managing referrals, waitlists, and follow-ups
- Assist with administrative tasks such as managing the Salesforce database.
- Help in the coordination of volunteer activities, including recruitment and onboarding.
- Assist in promoting new and emerging technology solutions through various channels
- Adept at thinking strategically to aid in realizing solutions for challenges specific to each individual consumer.
- Able to manage multiple tasks, while still meeting deadlines and producing high-quality work.
- Commitment to maintaining privacy and confidentiality.
- Works under the general direction of regional guidelines and standards but has latitude in making decisions on routine tasks.
- A proven record of strong demonstrated leadership skills and delivery of customer-focused initiatives in a complex organizational structure.
- The ability to function with limited supervision when required.
III. Qualifications
This position is funded through Canada Summer Jobs. To be eligible to participate in the Canada Summer Jobs initiative, individuals must meet the requirements outlined in the Canada Summer Contribution Agreement.
Knowledge and Skill Requirements
- Good interpersonal and organizational skills.
- Basic understanding of accessibility and adaptive technologies.
- Proficiency in Microsoft Office applications.
- Knowledge of Salesforce is an asset but not required.
- Strong verbal and written communication skills.
Experience and Education
- Currently enrolled in a post-secondary program related to technology, education, social work, or a related field is an asset.
- Experience with customer service is an asset.
- Interest in working with people with vision loss and learning about assistive technologies.
- Experience in developing and delivering training workshops and presentations.
- Personal and/or professional experience relating to blindness and vision loss is an asset.
- Volunteer engagement and staff leadership experience.
Work Environment
- Ability to work both independently and as part of a team.
- Respects the importance of confidential information while effectively functioning as a team member or working independently.
- Comfortable dealing with diverse situations and people.
The organization reserves the right to change, amend or disuse this job description at any time. This document is intended to provide an overview of the required responsibilities and qualifications.
CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodation at any stage of the hiring process
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