Innovation and Engagement Intern

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

Key responsibilities and contributions

• Support research, brainstorming, and innovation initiatives

• Assist with preparation of materials for workshops and townhalls

• Coordinate internal engagement activities and campaigns

• Create internal communication content (emails, decks, posters)

• Collect feedback and engagement metrics

Learning and development areas

• Innovation and design thinking exposure

• Corporate communication and engagement

• Event coordination and project planning

• Content creation and branding awareness

• Cross‑functional collaboration

Ideal qualification and attributes

• Diploma or Degree student in any discipline who has interest in business, communications, management, etc. 

• Strong written and verbal communication skills

• Proficient in Microsoft Office (Canva is a plus)

• Organised and proactive

• Positive attitude, resourceful and creative mindset