Customer Support Specialist - Internship

We are looking for motivated university graduates or graduating students with a strong interest in technology, data, and enterprise software who want to start and grow their careers within a dynamic Customer Support function.

At CCH Tagetik (Wolters Kluwer), you will work closely with customers using a complex SaaS solution, helping them solve functional and application‑related challenges while developing a hybrid skill set combining technology, analytics, and advisory capabilities.

This role represents an excellent entry point into the world of enterprise software, offering exposure to real customer use cases, system configurations, and business processes.

Collaboration, problem‑solving and continuous learning sit at the heart of everything you do, as you work with cross‑functional teams and international clients.

Key Responsibilities

• Provide high‑quality customer support to internal and external clients using an enterprise SaaS platform.

• Analyze customer questions and application settings, recommending best‑practice software usage in simple and intermediate scenarios.

• Navigate and work across multiple IT systems and tools accurately and efficiently.

• Interact with customers via Support Portal, email and phone, monitoring incidents and providing clear updates on resolution status.

• Learn to manage your workload effectively, balancing multiple requests and customer priorities.

• Follow team quality standards for incident handling, documentation and customer communication.

• Support special projects and continuous improvement initiatives within the support organization.

• Contribute to maintaining and growing customer relationships through excellent service and technical curiosity.

• Anticipate potential issues, escalate critical situations quickly, and support teammates in a collaborative environment.

What You Will Learn

• How enterprise customers use complex software to support critical business processes.

• How to troubleshoot functional and application‑level issues in a SaaS environment.

• How to combine technical understanding and customer communication.

• How to work with structured incident management processes and service standards.

• How to develop a problem‑solving mindset applicable to consulting and solution‑oriented roles.

Qualifications

• Bachelor’s degree in a STEM, IT, or Economics-related field.

• Strong interest in technology, software applications and analytics.

• Good knowledge of Microsoft Office; comfort working with digital tools and SaaS platforms.

• Good communication skills in Italian and English (minimum B2 level).

• French is a plus.

• Fast learner with strong problem‑solving and analytical skills.

• Strong sense of ownership, curiosity, and willingness to learn.

• Ability to work both independently and as part of a collaborative team.

What do we offer you at CCH Tagetik part of Wolters Kluwer?

• 6-month internship, where you will have the chance to learn the latest technologies and work with top-notch clients.

• Flexible working hours and flexible working policy (3 days a week from home, 2 days a week in the office).

• Wide range of training courses and unlimited access to e-learning platforms like LinkedIn Learning.

• Development plans to help you navigate and advance your career path.

• Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.