Collections Intern | Grand Rapids, MI

Description

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

We are seeking a Collections Intern to join our team in Grand Rapids, MI. This is an onsite opportunity.

This internship provides hands-on experience supporting or Finance Department.   This role will be responsible for daily collection activities and dispute resolution. They will also be exposed to various aspects of the Finance Department and assist where possible. Such as cash applications, billing, accounts payable, reconciliations, month end processes, etc.

Functions/Responsibilities:

• Daily communications with customers to establish relationships, clean up accounts and ensure billing and payments are being handled timely. 
• Work with internal teams to resolve orders and billing discrepancies.
• Manage the Disputes mailbox. (Resolve billing, outage, tax and late fee disputes from customers).
• Request Certificates of Insurance from Customers.

Requirements

What you bring to the team:

• Business and accounting experience with understanding of basic accounting concepts.
• Proficient in Microsoft Word, Excel, and Outlook. Salesforce experience preferred. 
• Effective written and verbal communication skills. 
• Great time management and ability to work independently. 
• Be Transparent: Integrity, Communication, Trustworthiness
• Stay Curious: Learning Agility, Innovation, Open-Mindedness
• Simplify: Problem Solving, Strategic Thinking

Education:

• Currently pursuing a bachelor’s degree in accounting, finance, business, or a related field, or a recent graduate.

Working Conditions and Physical Demands:

This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The anticipated hourly rate for this position is $20.00/hour depending on location, skills, experience, and other job-related factors. This role is also eligible for an annual performance-based bonus. Actual compensation will be determined based on a variety of factors, including but not limited to candidate qualifications, experience, geographic location, and internal equity.