Customer Service Intern

Job Title:             Graduate Internship Programme – Customer Services
Location:            Johannesburg
Salary:                Market-Related
Department:      Customer Services Department
Reporting to:     Head of Customer Services
Closing Date:     10 May 2026

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers uncover new ideas and share their discoveries, support health professionals to stay at the forefront of medical science, and enable educators to advance learning.

We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.

For more information, please visit about.springernature.com and follow @SpringerNature.

About the Brand – Macmillan Education South Africa

Macmillan Education South Africa, part of Springer Nature, is a trusted provider of educational content and services across the region. We support learners, educators, and institutions through high-quality learning solutions and a strong commitment to customer excellence.

About the Role

The Customer Services Internship is designed to provide practical, hands-on experience within a professional customer services environment. Based in Midrand, this role supports the Customer Services team in delivering a high standard of service to schools, educators, and institutional customers.

As an intern, you will gain exposure to core customer service processes including order management, customer query resolution, and data administration. You will also work closely with internal teams such as sales, warehouse, and finance to ensure a seamless customer experience.

This opportunity is ideal for a recent graduate or early-career candidate looking to build a strong foundation in customer service and develop into a Customer Services Consultant role over time.

Role Responsibilities:

• Assist with processing customer orders accurately and efficiently
• Support in responding to customer queries via email and telephone
• Capture and maintain accurate customer information on internal systems
• Assist with updating customer accounts and ensuring data accuracy
• Follow up on outstanding orders, deliveries, and customer requests
• Work closely with internal teams to support customer service delivery
• Escalate complex queries to senior team members when required
• Support general administrative tasks within the Customer Services team

Experience, Skills & Qualifications:

Essential:

• Diploma or Degree in Business Administration, Customer Service, Marketing or related field
• Strong interest in customer service and administrative work
• Good communication skills (written and verbal)
• Basic proficiency in Microsoft Office
• Strong attention to detail and willingness to learn
• Ability to manage time and work within a team

Desirable:

• Previous internship or part-time experience in a customer-facing or administrative role
• Exposure to systems such as SYSPRO or customer service platforms (e.g. Freshdesk)
• Interest in the education or publishing sector

Applications:
Only applications with a cover letter will be considered.

Candidates who are interested in this position and meet the requirements may submit their application via the provided link

NB: In terms of meeting the company’s goals with respect to Employment Equity, people with disabilities are encouraged to apply.

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