INTERNSHIP DETAILS

Intern

CompanyShell
LocationPoland
Work ModeOn Site
PostedMay 6, 2026
Internship Information
Core Responsibilities
The intern will handle B2C customer enquiries across multiple digital platforms and manage loyalty program administration. They will also support process improvements, system testing, and coordinate logistics-related queries with internal and external partners.
Internship Type
full time
Salary Range
PLN 58,800 - PLN 87,600
Company Size
417
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Jiffy Lube International recently named M.C.,LLC "Franchisee of the Year"for the organization’s leadership and dedication to the Jiffy Lube brand. The esteemed "Franchisee of the Year" award is presented annually to the franchisee who best exemplifies the values and attributes that are core to the Jiffy Lube brand, including commitment to their customers through the development and growth of their employees, appearance of both the interior and exterior of their service centers, and demonstrated operational excellence. "M.C., LLC not only delivers an exceptional customer experience, they have also taken on leadership roles by dedicating resources toward piloting new programs, products and services on behalf of the Jiffy Lube system of more than 2,000 service centers,” said Steve Ledbetter, president of Jiffy Lube International. M.C., LLC was instrumental in working with ride share partners to develop a program that was implemented nationwide. A Jiffy Lube franchisee for several decades, M.C., LLC owns and operates service centers in several markets including San Francisco, Boston, Providence, Portland and Los Angeles. The entity is a proven leader within the Jiffy Lube network,continuously investing in industry innovation while upholding the highest standards among its service centers across the country. “We are proud to represent the brand and while we currently have 95 Jiffy Lube service centers, we are continuing to grow our footprint,” said Marc Fanticola, president of M.C., LLC. “The entire M.C., LLC team consistently strives to provide the best possible service to our customers every day, every visit and we look forward to continuing to serve those drivers who depend on us to keep their vehicles on the road.“ About Jiffy Lube Jiffy Lube International, Inc. (“Jiffy Lube”),with more than 2,000 franchised service centers in North America, serves approximately 20 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care. About Shell Oil Company Shell Oil Company is an affiliate of the Royal Dutch Shell plc, a global group of energy and petrochemical companies with 90,000 employees in more than 80 countries. We deliver a diverse range of energy solutions and petrochemicals to customers worldwide. These include transporting and trading oil and gas, marketing natural gas, producing and selling fuel for ships and planes, generating electricity and providing energy efficiency advice. We also produce and sell petrochemical building blocks to industrial customers globally, and we are investing in making renewable and lower-carbon energy sources competitive for large-scale use. In the U.S., we operate in 50 states and employ more than 20,000 people delivering energy in a responsible manner. For more information,visit www.shell.us. com
About the Role
, Poland


Job Family Group:

Internship


Worker Type:

Interns (Fixed Term) (Trainee)


Posting Start Date:

May 6, 2026


Business Unit:

Downstream and Renewables


Experience Level:

Experienced Professionals

The annual base salary range for this position:

zł58,800.00 - zł87,600.00

Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity.


Job Description:

Customer Operations Intern – Summer Internship Program (SIP)

Location: Kraków, Poland (Hybrid – 3 days/week in the office)

Duration: July – September 2026

About the Role

Customer Operations is part of Shell’s Downstream Global Commercial organisation. Our mission is simple: deliver a best‑in‑market customer experience and strong business value — at an affordable cost.

As a Customer Operations Intern, you will support both our business partners and end customers by resolving enquiries, improving processes, and ensuring smooth digital interactions. This role is perfect for students or recent graduates who enjoy helping people, solving problems end-to-end, and working in a dynamic, fast-paced environment.

No prior professional experience is required — we will teach you everything you need to know.

What You’ll Do

Customer Enquiries

  • Handle B2C customer requests via phone, email, chat, and digital platforms
  • Take ownership of customer issues, complaints, and escalations
  • Support customers with promotions, loyalty programs, gift deliveries, balances, and membership questions
  • Coordinate logistics-related queries with internal teams and external partners

Loyalty Management

  • Deliver end-to-end quality service for loyalty customers
  • Process new registrations, data changes, and communication preferences
  • Perform fraud checks and data quality controls
  • Support customers with loyalty points redemption, transfers, and card issues

Process & Administration

  • Work across multiple internal systems while maintaining high-quality customer data
  • Assist in communication with third‑party logistics providers
  • Collaborate with internal stakeholders according to defined processes
  • Support testing activities for system upgrades, IT changes, and operational improvements

Digital & Touchless Support

  • Assist customers across digital self‑service channels
  • Respond to queries on social media with professionalism and accuracy
  • Help users navigate websites, mobile applications, and digital tools
  • Promote digital solutions and contribute to continuous improvement initiatives

Who We’re Looking For

Essential

  • English proficiency at B2 level
  • Currently a student or recent graduate (business-related studies are an advantage)
  • Strong customer‑centric mindset and willingness to help others
  • Clear and confident communication skills (written & verbal)
  • Problem-solving attitude and ability to stay resilient under pressure
  • Attention to detail, ownership mindset, and openness to feedback
  • Ability to collaborate effectively in a team environment
  • Interest in process improvement and digital solutions
  • Good command of MS Office; comfortable using digital and social media tools

Nice to Have

  • German (min. B2, ideally C1)
  • Previous customer service or administrative experience (optional, not required)

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
Key Skills
Customer ServiceProblem SolvingEnglish ProficiencyMS OfficeDigital CommunicationLoyalty ManagementProcess ImprovementData Quality ControlCommunication SkillsResilienceCollaborationAttention To Detail
Categories
Customer Service & SupportEnergyAdministrativeLogistics
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