Comcast Agentic Sales Co-op

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast’s Drexel Co-op Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment. This paid, 6-month immersive experience places students at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes. As a trusted member of the team, you’ll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path.

Job Description

Your experience will include:

• Hands-On Learning & Impactful Work: Tackle real business challenges, collaborate across teams, and contribute ideas that drive results from day one.

• Community, Connection & Giving Back: Build meaningful relationships through social events, peer engagement, and shared experiences. You’ll also have the opportunity to give back through Team UP, Comcast’s volunteer initiative, deepening your connection to both your community and your fellow students.

• Mentorship & Support: Receive guidance from experienced professionals through our dedicated mentorship program, helping you navigate your co-op and beyond.

• Professional Development: Participate in a custom onboarding experience, a curated learning series, and networking events designed to help you build new skills, explore career paths, and gain insights from professionals from across the organization.

At Comcast, we’re committed to investing in the next generation of innovators and leaders. Our Co-op Program is a transformative experience designed to help you grow, connect, and take the next step in your professional journey.

Organization & Team Overview

The Quality, Coaching, and Insights (QCI) team is part of Brian Duffy’s 3rd Party Management & Shared Services organization, which is also within the larger Customer Service Operations organization. QCI’s purpose is to drive consistent, high‑quality customer experiences across the enterprise by aligning quality standards, coaching practices, and actionable insights across channels, partners, and teams. QCI serves as a strategic enablement and governance team focused on outcomes for both customers and the business.

QCI defines enterprise quality behaviors and intents that establish what “good” looks like in customer interactions, while allowing flexibility for different channels such as Retail, Care, Field and Tech Operations, Comcast Business, and third‑party partners. The team ensures that quality measurement supports meaningful behavior change and customer outcomes.

A key part of QCI’s role is partnering with Coaching, Sales Enablement, and Tools & Technology teams to embed quality behaviors directly into workflows, platforms, and emerging capabilities. This includes supporting initiatives such as the Agentic Sales Effectiveness rollout by ensuring agentic tools reinforce customer‑focused selling behaviors, enable effective coaching, and drive positive customer experience outcomes at scale.

Through data‑driven insights and cross‑functional collaboration, QCI helps leaders understand what is happening in customer interactions, why it matters, and where to focus to improve performance. Overall, QCI exists to ensure that quality, coaching, insights, and technology work together in a coordinated way to deliver consistent, high‑impact customer experiences across the enterprise.

Role Description

Are you interested in how AI, data, and customer experience come together to improve real business outcomes? Do you enjoy solving ambiguous problems, turning insights into action, and working with emerging technology in a fast‑paced environment?

As an Agentic Sales Enablement Co‑op on the Quality, Coaching, and Insights team, you will support the optimization and expansion of Cresta as it evolves beyond sales effectiveness into broader customer experience outcomes. This role provides hands‑on exposure to AI enablement, change adoption, and performance strategy within a large, complex organization.

What are some interesting problems the student will work on?

In this role, you will help translate evolving Cresta capabilities into practical enablement and adoption strategies. You will support efforts to define how AI‑driven insights can influence coaching behaviors, customer interactions, and measurable CX outcomes. You will analyze adoption patterns, identify gaps, and help design materials that make advanced tools easier to use and more impactful for frontline teams.

Where can this student make an impact?

You will contribute during a critical growth phase as Cresta scales into new use cases across customer experience. Your work will help teams adopt AI more effectively, improve consistency in coaching and execution, and ultimately influence how customers experience Comcast interactions. Success in this role supports higher adoption, clearer enablement, and stronger alignment between AI insights and business outcomes.

Job Responsibilities

Responsibilities include but are not limited to:

• Support Cresta enablement strategy as the tool expands into broader customer experience outcomes
• Assist in developing documentation, job aids, and enablement materials to support adoption and scale
• Conduct analysis on usage, trends, and insights to identify opportunities for optimization
• Partner with cross‑functional stakeholders to understand business needs and translate them into actionable outputs
• Prepare summaries, presentations, and insights for leadership and project stakeholders
• Other duties and responsibilities as assigned

Preferred Skills

• Strong analytical and problem‑solving skills
• Ability to synthesize information and translate insights into clear recommendations
• Interest in AI, customer experience, sales strategy, or enablement
• Strong written and verbal communication skills
• Comfort working in a fast‑paced, evolving environment
• Proficiency in Microsoft Office tools, including PowerPoint and Excel
• Preferred Majors: Business Analytics, Artificial Intelligence for Business, Management Information Systems, Business Information Technology, Operations Management/Analytics, Customer Experience Management/Service Design, Supply Chain and Service Operations, Data Science & Analytics, Artificial Intelligence and Machine Learning, Human-Computer Interaction/Human-Centered Computing

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from Drexel University, with a cooperative learning track.
• Available to work 40 hours per week for 6 months starting September 22, 2026, through March 26, 2027.
• Authorized to work in the United States with no current or future sponsorship needs
• Available to report in-person to the work location on the job posting

Accountability, Communication, Professional Etiquette, Relationship Building, Resilience, Teamwork

Compensation

Base Pay: $23.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.