Stage Customer Service B2C/B2B - Nespresso Stage Customer Service B2C/B2B - Nespresso

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Position Snapshot

• Nespresso in Italy, Assago (Milan) HQ
• Undergraduates or graduates in Economics, Management or related fields
• Nestlé welcomes people with disabilities
• Full-time internship (6 months)
• Start date: May/June 2026

Position Summary

At Nespresso, we are committed to delivering unforgettable coffee experiences while making a positive impact on people and the planet. As a Customer Service Intern, you will join the Customer Relationship Center, supporting operational activities and contributing to performance monitoring and continuous improvement initiatives. This role offers a valuable learning opportunity within a multinational and purpose-driven company, providing hands-on experience in a dynamic, inclusive, and growth-oriented environment. You will work closely with cross-functional teams and external partners, gaining exposure to real business challenges while supporting service excellence.

A Day in the Life of a Customer Service Intern

• Support daily Customer Service operations with a proactive and collaborative approach
• Monitor and update KPI dashboards, analyse performance trends and support the identification of new performance indicators
• Contribute to the identification of improvement areas and support continuous improvement initiatives
• Collaborate with the external service provider to ensure service quality and operational alignment
• Work closely with internal stakeholders such as Sales, Finance, Supply Chain, Marketing and T&Q to ensure effective issue management and timely resolution
• Support projects aimed at enhancing process efficiency and customer experience

What Will Make You Successful?

• Strong interest in Customer Service and operational processes in a complex organization
• Good organizational and project management skills
• Strong analytical and problem-solving mindset, with a good knowledge of Microsoft Office, particularly Excel and PowerPoint
• Effective communication skills and ability to collaborate with multiple stakeholders
• Proactive attitude, curiosity and strong team spirit
• Fluent in both Italian&English

Who we are, What we Believe in

We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

Nespresso is part of the Nestlé Group, the world’s largest food and beverage company.
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage applications from all backgrounds and are proud to be an equal opportunity employer.