INTERNSHIP DETAILS

ALTERNANCE - Customer Experience Project Support F/H

CompanyEssilorLuxottica Group
LocationCharenton-le-Pont
Work ModeOn Site
PostedMay 31, 2026
Internship Information
Core Responsibilities
Support the deployment and analysis of customer satisfaction surveys across the EMEA region using Qualtrics and AI tools. Coordinate communication for the Customer Satisfaction community through newsletters and collaborative platforms.
Internship Type
full time
Company Size
75699
Visa Sponsorship
No
Language
French
Working Hours
40 hours
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About The Company
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them. We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities. With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities. Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience. At EssilorLuxottica, we are Empowering Humans.
About the Role

Si vous avez déjà porté des lunettes, nous nous sommes déjà rencontrés.

 

Nous sommes un leader mondial dans la conception, la fabrication et la distribution de verres ophtalmiques, de montures et de lunettes de soleil. Nous offrons à nos partenaires de l’industrie dans plus de 150 pays l’accès à une plateforme mondiale de produits de soins de la vue de haute qualité (tels que la marque Essilor, avec Varilux, Crizal, Eyezen, Stellest et Transitions), des marques emblématiques que les consommateurs adorent (telles que Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear et Costa), ainsi qu’un réseau qui offre aux consommateurs des soins de la vue de haute qualité et des expériences d’achat de premier ordre (tels que Sunglass Hut, LensCrafters, Salmoiraghi & Viganò et le réseau GrandVision), et des plateformes de e-commerce de premier plan.

 

Rejoignez notre communauté mondiale de plus de 190 000 employés dévoués à travers le monde pour conduire la transformation de l’industrie des lunettes et des soins de la vue. Découvrez-en plus en nous suivant sur LinkedIn !

 

Votre #FutureInSight avec EssilorLuxottica

 

Êtes-vous prêt à explorer de nouveaux horizons, à favoriser l’inclusivité et la collaboration, l’agilité, à éveiller la passion et à avoir un impact positif sur le monde ?

Rejoignez-nous pour redéfinir les limites de ce qui est possible !

 

Votre rôle :

 

In EMEA Wholesale Region, Customer Satisfaction is considered as one of the key drivers to develop Business and loyalty with our Opticians customers

 

EMEA Customer Satisfaction Team & Community’s mission is to 

 

  • Develop Organization’s Customer Centricity
  • Capture and steer the Voice of the Customer across all commercial and operational interactions with EssilorLuxottica,
  • and drive the necessary corrective action plans to increase customer satisfaction.
  • Scope: EMEA (32 countries / 63 subsidiaries / 23 languages)
  • With the support of a Customer Satisfaction Community representing Regions and Support Functions

 

 

Joining the team you will

 

Gradually take the lead in deploying customer satisfaction surveys

  • preparation / configuration in Qualtrics / testing / coordination with business units
  • Analyzing results (tool : Qualtrics & MS Copilot AI) and highlight key takeaways
  • Prepare Storyline in powerpoint.

 

Contribute to the animation of the EMEA Customer Satisfaction community.

  • Update the collaborative platform of the Customer Satisfaction community and coordinate the newsletter communication.
  • Support the organization and co animate working sessions.

 

Profil :

 

•         Degree in Services Marketing and Management

•         First-year Master’s degree (M1) in Marketing with a Digital specialization

•         Project management : Actively contribute to project management and take ownership of specific tasks

•         Data Collection and Analysis – Detail‑Oriented and Analytical Mindset : Collect data and create dashboards, providing analysis summaries and suggested action plans.

•         Strong Oral and Written Communication – French and English : Create newsletters and SharePoint updates to inform the customer satisfaction community in English. Actively participate in presenting data and projects via EMEA-level conference calls.

•         Customer Centricity

•         IT Skills AI, Excel, Word, Microsoft 365, PowerPoint (Qualtrics – nice to have).

 

Languages : English (Mandatory) & French (highly appreciated)

 

La Diversité, l’Equité et l’Inclusion font partie des valeurs fondamentales de notre Groupe. Depuis de longues années, nous nous attachons à créer un environnement de travail où chaque personne se sent soutenue, valorisée et respectée, quel que soit son profil.

 

Rejoignez-nous, vos talents uniques feront la différence !

 

 

Processus de recrutement :

Premier entretien RH avec un membre de l’équipe recrutement Early Careers

Entretien métier avec le manager

 

Le processus de recrutement peut varier ; si vous êtes sélectionné, vous serez contacté par nos recruteurs pour vous guider dans les étapes de votre candidature.

 

Prise de poste : Septembre 2026

Localisation : Charenton-le-Pont

Rythme souhaité :  3 semaines / 1 semaine

Key Skills
Project ManagementData CollectionData AnalysisCustomer CentricityEnglish CommunicationFrench CommunicationMicrosoft ExcelMicrosoft PowerPointQualtricsMicrosoft 365AI ToolsSharePoint
Categories
Customer Service & SupportMarketingData & AnalyticsManagement & LeadershipRetail