INTERNSHIP DETAILS

Technology Business Coordinator - Fall 2026 Co-op/Intern

CompanyDefinity Insurance Company
LocationMississauga
Work ModeOn Site
PostedJune 17, 2026
Internship Information
Core Responsibilities
The role involves managing intake requests via JIRA and Clarity, tracking reporting, and supporting strategic planning. Additionally, the coordinator will liaise with business partners, chair meetings, and manage team Confluence pages.
Internship Type
full time
Company Size
4404
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity. * * * La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés. Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous. Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
About the Role

Work term: Fall 2026

Work term length: 4 - 8 months (flexible)

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. 

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What you’ll be doing:

  • Liaise with technology and business partners to identify and define problem statements and objectives to achieve desired customer outcome
  • Create and maintain new and existing intake requests through JIRA & ServiceNow
  • Provide quarterly strategic planning support and consolidate support requests
  • Create and maintain updates of executive PowerPoint presentations
  • Chair meetings, take & distribute minutes to all team members and stakeholders
  • Chair and organize Community of Practice lunch and learns
  • Chair scrum/agile ceremonies within the Platform Engineering teams
  • Monitor service dashboards and keep Technology Business Partners apprised of any emerging issues as they arise that may impact customers
  • Assist in quality engineering tasks as needed
  • Collaborate with Technology Delivery Partners in the management of release management tickets
  • Consolidate and manage team confluence pages

What you bring:

  • Currently pursuing or recently completed a university degree or college diploma in Computer Science, Technology, Business, or a related field (or equivalent experience)
  • Strong practical familiarity with generative AI tools—specifically Microsoft Copilot and Gemini and Claude —including prompt engineering basics and a clear understanding of their corporate capabilities and limitations
  • Previous experience working in a technology solution environment is an asset 
  • Previous experience working in an Agile/Scrum environment is an asset 
  • Proficient in MS Office 365 (Word, Excel, PowerPoint) and MS Teams is an asset 
  • Experience with JIRA, Confluence and ServiceNow is an asset
  • Self-driven, able to move tasks & requests forward independently and with personal accountability 
  • Detail-oriented team player and excellent collaborator, able to both lead & participate to develop solutions with strong customer focus 
  • Strong communication skills (written and verbal) in a professional environment
  • Strong technical aptitude and desire to learn new systems (e.g., Guidewire)
  • Adaptive and agile, able to rapidly pivot your efforts between multiple priorities as business needs change to provide value to our customers 

Did you know?

  • We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.  
  • We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.  
  • We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.  

What can Definity offer you?

  • Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need. 
  • Culture of accountability, empowerment, and collaboration. 
  • Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. 
  • Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism 
  • Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work! 

This position is being posted to fill an existing vacancy.

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. 

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references). 


#LI-Hybrid



Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering. 

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here. 
Key Skills
JiraClarityMS Office 365AgileScrumServiceNowProject TrackingStakeholder ManagementQuality AssuranceChange ManagementConfluencePowerPoint
Categories
TechnologyAdministrativeManagement & LeadershipSoftwareFinance & Accounting
Benefits
ScholarshipsProfessional Growth OpportunitiesEmployee Resource Groups