Customer Experience Ops Intern

Why You’ll Love This Role

Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to workshops to reporting and tooling, we deliver the infrastructure that helps Cribl customers thrive and internal teams stay productive.

We’re looking for a curious, organized, and driven 2026 graduate who’s excited to learn how operations support the customer journey. This internship is designed as a 3-month “intern-to-hire” opportunity. During that time, you’ll receive hands-on training and begin supporting key programs. If there’s mutual alignment and demonstrated success, we’ll look to bring you on full-time at the end of the internship.

This is a hybrid role with in-office time at Cribl HQ in San Francisco on average once per week.  Candidates must be located in the Bay Area.  

As An Active Member Of Our Team, You Will…

• Acquire foundational system administration expertise with Gainsight as Cribl’s Customer Success platform
• Learn Customer Experience Programs and Operations at a fast paced technology company
• Gain hands-on learning and experience with program and project management
• Contribute to customer program operations and be exposed to related opportunities within Cribl
• Establish a foundation for a career in Customer Operations at Cribl and beyond
• With coaching and guidance, you are able to independently own a program management and operate a workstream within CX Operations or related functions with accuracy, accountability and timeliness. 

If You've Got It - We Want It

• A BA or BS degree from an accredited college or university (graduating 2026), ideally in technology, data science, or a related field with Computer Science
• Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized
• Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
• Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles
• Eager to learn, take feedback, and grow in a fast-paced environment
• Quick learner with solid problem-solving instincts and attention to detail
• Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc. 
• Located in the San Francisco Bay Area and is able to commute to Cribl’s SF HQ office once per week
• Demonstrated ability and aptitude to quickly learn the job requirements, adapt to changes, function well in a team environment, able to collaborate cross functionally, and meaningfully contribute to operational success. 
• Bonus points:
  • Candidate who can not only deliver based on instructions, but also bring their curiosity, enthusiasm and fresh set of eyes to introduce new ideas for process improvements. Extra focus on knowledge and ability in reporting and data analytics.  

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

Hourly Rate $32hr.  Salary upon conversion: $75k-$85k plus 15% bonus and equity. 

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