INTERNSHIP DETAILS

IT Service Desk Intern

CompanyCity of Olathe
LocationShawnee
Work ModeOn Site
PostedMay 11, 2026
Internship Information
Core Responsibilities
Provide first-level IT support to City employees regarding software, hardware, and Microsoft business applications. Respond to service tickets and communicate resolutions to users via phone, email, and chat.
Internship Type
other
Salary Range
$16 - $17
Company Size
751
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
The City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident. It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do. Olathe’s quality of life is second to none, and we believe our employees deserve the same. The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially. The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible. If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here.
About the Role

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type

Intern (Fixed Term) (Trainee)


Job Summary

As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world professional environment. Our IT Service Desk Interns have exposure to various IT functions while learning from experienced professionals. If you are passionate about technology, end-user support, and providing world class customer service, this is a tremendous opportunity to further develop your technical skills.

Pay Range: $15.50 - $16.50 an hour based on experience  


For more details, review the full job details and requirements below.

The IT Intern provides first level IT support to City of Olathe Employees.  They are responsible for providing technical assistance and guidance on a variety of software and hardware issues, ensuring end users have the tools to be successful.

Key Responsibilities

  • Provides IT support related to technical issues involving Microsoft’s core business applications and operating systems; provides technical support for desktop and hardware issues.

  • Responds timely to incoming inquiries and system alerts and notifications through service tickets.

  • Communicates effectively with customers via phone, email, deskside, and chat keeping them informed of ticket progress and notifying them of impending changes and resolutions.

  • Documents user issues and troubleshooting steps within service desk solutions.

Qualifications

Experience:  One year of technical support experience is required unless enrolled in a relevant degree program.

Education: A high school diploma or equivalent is required.  

Licenses & Certifications: None.

Key Skills
Technical SupportMicrosoft Core Business ApplicationsOperating SystemsHardware TroubleshootingCustomer ServiceService Ticket ManagementTechnical Documentation
Categories
TechnologyCustomer Service & SupportGovernment & Public Sector
Benefits
Health CoverageDental CoverageRetirement PlansEducational ReimbursementLiveWell Wellness Program