INTERNSHIP DETAILS

[Danang Onsite] IT Helpdesk Intern

CompanySmartDev
LocationĐà Nẵng
Work ModeOn Site
PostedMay 13, 2026
Internship Information
Core Responsibilities
Provide first-level IT support for employees regarding hardware, software, and network connectivity. Manage user accounts, device inventory, and office IT infrastructure operations.
Internship Type
intern
Company Size
215
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
SmartDev was established in 2014 and was acquired by Verysell group in 2019 with the aim to become Top 10 Technology Companies in Vietnam. We are a Swiss company built and managed by highly experienced Europeans with a dedication to technical excellence, passed on to promising Vietnamese developers. We have outsourced development centers in Danang and Hanoi (Vietnam). In late 2021, we was chosen as Winner of SME100® Fast Moving Companies. And in 2024, we has won 2 Sao Khue Award - the most prestigious award of IT in Vietnam. We have been delivering complex technology projects for Fintech, Enterprise, Start-Up and Scale-Up companies since 2014. The SmartDev team has expertise in APIs, mobile banking apps, FinTech app development, insurance software and more. Smartdev's culture is described as a multi-cultural working environment with Agile processes; work-life balance and great benefits such as hybrid working policy, 20 days of annual leave, PVI insurance healthcare and Udemy account. ------- How the top newspapers talk about us: 1. Vnexpress: https://vnexpress.net/smartdev-nhan-hai-giai-sao-khue-2024-4738610.html. 2. Government News - English version: https://en.baochinhphu.vn/global-it-services-provider-wins-double-victory-at-sao-khue-awards-2024-111240424141322748.htm 3. Vietnamnet: https://vietnamnet.vn/smartdev-gianh-cu-dup-giai-thuong-sao-khue-2024-2274102.html ----- Reach SmartDev at: - Website: https://smartdev.com - Linkedin: https://www.linkedin.com/company/smartdev-llc-/ - Facebook: https://www.facebook.com/SmartDevLLC - Youtube: https://www.youtube.com/@smartdevllc/ Get in touch with us if you have any enquiries: contacts@smartdev.com
About the Role

Company Description

About SmartDev 

SmartDev was established in 2014 and was acquired by Verysell group in 2019 with the aim to become Top 10 Technology Companies in Vietnam. We have outsourced development centers in Danang and Hanoi (Vietnam) with up to 200 headcounts. In late 2021, we were chosen as Winner of SME100® Fast Moving Companies.

SmartDev is a dynamic IT company that thrives on innovation and embraces a diverse and collaborative culture. We are dedicated to excellence in B2B Marketing and IT services and are seeking a IT Intern to join our IT team.

Job Description

Key Responsibilities:

  • Provide first-level IT support for employees (laptop, software, printer)
  • Install, configure and troubleshoot OS, applications and user devices
  • Support user account management (Microsoft 365, internal systems)
  • Assist with device preparation, asset tracking and inventory management
  • Support office IT (WiFi, LAN, meeting room setup)
  • Work with IT team to handle daily operations and ongoing tasks

Qualifications

  • Have basic English communication skill
  • Final-year student or fresh graduate in IT or related field
  • Basic knowledge of Windows/macOS and networking (TCP/IP, LAN/WiFi)
  • Fundamental understanding of IT Helpdesk tasks (OS install, user support, troubleshooting)
  • Familiar with Microsoft 365 is a plus
  • Good communication and problem-solving skills
  • Have basic English communication skill

Behaviors:

  • Proactive, willing to learn, and responsible

  • Strong service mindset, supportive attitude

  • Careful and detail-oriented in handling IT tasks

  • Able to work in a team and follow instructions

Additional Information

Benefits

  • Competitive monthly allowance during internship: 4,000,000 VND/month
  • Thrive in an environment that values your well-being, 5 days working per week (9:00 AM - 6:00 PM)
  • A flat organization (respect, teamwork, flexibility, transparency)
  • Great activities (Team Building, Company Trip…)
  • Hands-on experience in real IT operations
  • Opportunity to learn infrastructure and security basics
  • Career path to Junior IT Helpdesk (based on performance)
  • Collaborate with top talent from around the world (Singapore, Switzerland, England, Germany,...).
  • SmartDev offers a fantastic work environment, and we celebrate "Happy Day" as a regular tradition, providing opportunities to socialize with your colleagues. Additionally, we have the "Billiards Club & Football Club" for those who enjoy sports and camaraderie.
Key Skills
IT SupportOS InstallationTroubleshootingMicrosoft 365Network ConfigurationAsset TrackingEnglish CommunicationProblem SolvingWindowsMacOSTCP/IPLAN/WiFi
Categories
TechnologyCustomer Service & SupportSoftware
Benefits
Monthly Allowance5 Days Working Per WeekFlat OrganizationTeam BuildingCompany TripHands-on ExperienceCareer Path to Junior IT HelpdeskSocial ActivitiesBilliards ClubFootball Club