IT Support Intern

About the role (What you'll be doing)

Eucalyptus is looking for a passionate student to join our Trust Team as an IT Support Intern. The IT Support Intern is responsible for providing high-quality hardware and software support for employees in our Sydney office. This role reports to our IT Operations Manager and is part of our cross-functional Trust Team (IT, cybersecurity and infrastructure).

This role is based in Sydney with flexibility to work full-time over university holidays and 3 days per week during university semesters.

Some highlights of this role include:

• Helping with IT support tickets for hardware, software, and access management
• Enabling a high-quality employee experience by running our technology onboarding and offboarding processes
• Supporting meeting room video conferencing and providing audio-visual (AV) system support for internal events
• Conducting stock takes of our IT assets and ensuring accurate records are maintained
• Automating manual tasks to streamline IT process efficiency
• Working in a global team with team members in Sydney, Manila, and London

About You (Who you are)

• Current university student studying a degree related to Information Technology
• Previous experience in an IT support role, or demonstrated technical initiative through university societies, personal projects, or community involvement
• Comfortable working with macOS and cloud-based tools (e.g. Google Workspace, Slack, Notion)
• Experience troubleshooting hardware and software issues
• Keen interest in learning technical and non-technical skills in a fast-paced environment
• Strong communicator with the ability to build working relationships with non-technical stakeholders
• Well-organised with high attention to detail

Why you should join Euc

• Grow with us globally – Learn from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. We’ve been recognised on Hatch’s Hotlist as one of Australia’s top employers.
• Shape your career – Access learning budgets, conferences, certifications, peer shadowing, and a strong knowledge-sharing culture.
• Work where well-being matters – Enjoy catered wellness talks, exercise classes, Whoop membership, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose – Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.