Digital Support Technician IT Apprentice

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

IT Apprenticeship (1 Post Available)

Role Arrangements: 

• 18 Month Apprenticeship with Iron Mountain in collaboration with Riverside College.

• Salary will be minimum wage along with benefits received via Iron Mountain.

• Office base - Hinton House - (Birchwood, Warrington, WA3 6GR, United Kingdom) with occasional travel to other sites in Cumbria and Scotland.

• Working Pattern - Monday - Friday 07.30 - 15.30 - with fortnightly attendance to Riverside College on a Friday. 

• Mentorship Support - Technical Business Analyst. 

• Security Clearance Vetting will be required (BPSS). 

Objectives of the role:

An exciting opportunity for a proactive individual to join Iron Mountain’s contract with the Nuclear Decommissioning Authority has arisen to support key IT activities within operational and project teams. 

The role will provide experience in the following ares:

• Use of IT systems such as Microsoft, Google and Power BI. 

• Stakeholder management for IT requirements.

• Maintaining documentation in line with GDPR and ISO requirements.

• IT techniques such as report generation from Power Bi and excel/google sheets management.

• Peer to peer shadowing of IT activities undertaken in the contract.

• Undertaking key learning modules as provided by Iron Mountain such as code of ethics. 

Role experience over 18 Months :

Working alongside the Technical Business analyst and supporting the role in the following areas:

• Providing technical support to operations, PMO and contract teams.

• Support the production of process maps to aid IT guidance documentation on software used in the contract.

• Work closely with client IT teams and raise IT service desk tickets to support requests on ongoing work.

• Provide administration support on any IT testing that the Technical Analyst may be undertaking.

• Learn how to run Power BI reports and share with stakeholders. 

Core Competencies Expected:

• IT capabilities with Microsoft software - excel being a leading product.

• Power Bi and Visio (desired).

• Maintain health and safety standards within the working environment - following site procedures.

• Good understanding of the English language and basic financial acumen. 

• Ability to understand and follow both verbal and written instructions.

• Attention to detail.

• Willingness to learn and grow.

• Ability to work as part of a team and independently.

• Adherence to confidentiality and professional conduct.