Enterprise Contact Center Management Intern

Job Description and Requirements

RBFCU is seeking talented and motivated candidates for our Summer 2026 Internship Program located at our Live Oak Administrative Service Center.  This is a 12-week program and is an excellent opportunity for the selected Intern to gain knowledge within their field of study and to immerse themselves into our credit union philosophy of “people helping people.”

The Enterprise Contact Center Management Intern will design and build RESTful web service APIs in Java for our Genesys  application.  The Intern will utilize Genesys API to enhance the member experience and employee efficiency, providing data pulled to management to create future projects.

Essential Functions and Responsibilities:

• Work with frontline staff and member facing business units to build and utilize API connections to enhance the member experience and employee efficiency.

• Work with current API connection to build data reports based off calls and analytics to provide to Management.

• Determine Design and build RESTful web service APIs in Java for our Genesys Platform.

• Collaborate with experienced Leadership team to conceive, design, and bring innovative solutions and services.

• Create clean, testable code using JUnit, Postman, TDD, and Swagger.

• Work with standard development tools like Eclipse, Git, Github, Jenkins, Maven, and web app servers such as WebSphere or Liberty.

• Write SQL queries.

• Collaborate in an agile team to meet business needs.

• Continuously learn new tools and technologies to improve products and processes.

• Ensure Collaboration, continuous learning, solving complex problems, and producing high-quality code.

• All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

Requirements:

• High School Diploma or GED

• Completed 2 years at an accredited college or university, working towards a degree in Computer Science or a closely related field; OR successful completion of a relevant program from an accredited technical school; or an equivalent combination of education and experience

• Less than one year of job related experience

• Strong foundational skills in Java, OOP, and RESTful API development

• Must be able to write SQL Queries

• Strong fundamentals with web frameworks such as Spring MVC or Spring Boot

• Ability to debug, understand and enhance the functional capabilities

• Must enjoy working collaboratively, learning continuously, solving complex problems, and producing high quality code

• Ability to communicate effectively, both verbally and in writing

• Ability to establish and maintain effective working relationships with RBFCU employees

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.