Working Student – Customer Success (m/f/d) - Berlin (On-Site)

Your mission

This role is fully onsite in Berlin. We strongly believe the learning, collaboration, and exposure that make this role exciting happen in person.

At mama health, we’re building one of the largest patient data platforms in healthcare — helping pharmaceutical companies better understand the real experiences of people living with chronic diseases, and turning those insights into better decisions, products, and patient outcomes.

As a Working Student in Customer Success, you’ll support the team managing some of our most important pharma client relationships. You’ll work at the intersection of healthcare, AI, data, and strategy — helping transform patient insights into clear, actionable materials for global life science companies.

You will:

• Support the preparation of client-facing materials including presentations, summaries, insight reports, and strategic decks based on patient journey data from our platform.
• Explore and analyze data within the platform to help identify key findings and prepare for client discussions.
• Assist with onboarding sessions, client meetings, follow-ups, and internal project coordination.
• Work cross-functionally with Customer Success, Data Science, Product, and Marketing teams to keep projects and deliverables moving.
• Help ensure clients get real value from the platform and a strong overall experience with mama health.
• Join client calls and strategic discussions as you grow into the role.

Your profile

• Currently enrolled in a Bachelor’s or Master’s degree program.
• Organized, reliable, and highly detail-oriented.
• Strong written and verbal communication skills in English.
• Curious about AI, technology, healthcare, and data-driven decision making.
• Comfortable working with data and extracting insights in a structured way.
• Proactive and hands-on; you notice problems early and take ownership.
• Excited about working in a fast-moving startup environment with high standards and real responsibility.
• Able to reliably work 15–20 hours/week onsite in Berlin.

Bonus points:

• German or Italian language skills.
• Experience with consulting-style work, presentations, or structured communication.
• Strong interest in healthcare, life sciences, or AI.
• Familiarity with tools like PowerPoint, Excel, Notion, or analytics platforms.

Why us?

• Work with some of the world’s leading pharmaceutical companies on highly relevant healthcare challenges.
• Gain exposure to AI, healthcare analytics, and enterprise client work at an early stage in your career.
• Join one of Europe’s fastest-growing AI healthtech startups.
• Learn directly from experienced operators across Customer Success, Product, AI, and Strategy.
• Real ownership, steep learning curve, and meaningful work from day one.
• Beautiful office in Berlin, regular team events and off-sites, and Wolt dinners when working late.

About us

mama health’s mission is to build the largest healthcare data platform where patient find answers and healthcare players see how they can improve. We built 2 products:
1) a Patient App that helps chronic patients find answers to their daily questions - using best in class multi-agent systems and proprietary data
2) a Patient Journey Analytics Platform to see real time patient needs, roadblock and what needs to be done to improve patients care

Our values
- Entrepreneurial spirit: We seek exceptional talent with the drive, passion, and creativity to shape the future of our company. This isn’t a place for those seeking routine tasks or detailed instructions. If you’re eager to influence the future of healthcare with your ideas and contributions, mama health is the place for you.
- Results-driven culture: We operate by objectives and reward exceptional performance. Goals are clear and accountability is key. If you miss your targets, we expect you to step up and put in the extra effort. When you achieve them, take the time to recharge and celebrate your success.
- Inclusive values: As a company addressing chronic diseases worldwide, we are building an international, diverse team. Our employees bring together a mix of medical, technical, and business expertise, representing over five nationalities.

Our work environment and benefits
At mama health, we work (very) hard but know how to have fun. Most of our team is based in Berlin, with regular trips to our Berlin office for remote team members. We offer a range of benefits, including educational courses, gym memberships, mentoring, and more. We host frequent team events and an annual "workation" where the entire team gathers for a week of collaboration and bonding.

Join us to help transform patient experiences into actionable insights and shape the future of healthcare.