INTERNSHIP DETAILS

AI Agent CX Lead Intern (Internship)

CompanyGetVocal AI
LocationParis
Work ModeRemote
PostedMay 18, 2026
Internship Information
Core Responsibilities
Own the customer experience validation of AI voice agents to ensure they are natural, clear, and brand-aligned before production launch. Design validation frameworks and manage multilingual testers to refine conversational flows and quality standards.
Internship Type
full time
Company Size
64
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
GetVocal helps enterprise contact centers resolve more, faster and with full control. Its platform builds a living model of how your business works, orchestrating an AI fleet across every channel that gets smarter with every conversation through the Human-AI Flywheel. The platform automates what's repeatable, enforces what's non-negotiable, and resolves what others escalate, without trading control for capability. Built on a proprietary ContextGraphOS, every interaction is grounded in your business logic, policies, and procedures. Unlike solutions that bolt on guardrails after the fact, GetVocal ensures every AI decision is traceable and governed. The platform is fully compliant with the EU AI Act, GDPR, and ISO standards, with omnichannel deployment across all voice and digital channels in 100+ languages, on-prem or in the cloud. The platform learns from every interaction, creating a Human-AI Flywheel. Quality and automation rates compound, creating AI that builds trust, not risks it. Customers including Vodafone, Movistar, Deutsche Telekom, and Glovo trust GetVocal to power their human-AI operations, with strategic partnerships with Capita, the UK's largest outsourcer, and Camunda.
About the Role

The Role

We are looking for a final-year student or young professional to join our Operations team for a 6-month internship and own the customer experience validation of our AI voice agents before they go live.

Your mission will be to ensure every agent feels natural, clear, culturally adapted, and aligned with the customer’s brand expectations — across tone, vocabulary, conversation flows, accents, and overall experience quality.

This is not a traditional QA or engineering role. We are looking for someone with a strong customer experience instinct, able to judge whether an interaction actually feels good from an end-user perspective.

You will work closely with our implementation, delivery, and commercial teams to refine agents before launch and help define the quality standards behind enterprise-grade conversational experiences.

What you’ll do:

  • Own the CX validation of AI voice agents before production launch, ensuring conversations feel natural, fluid, and aligned with each customer’s brand expectations
  • Test and review conversational flows end-to-end across multiple languages, validating tone, clarity, empathy, vocabulary, accents, transitions, and overall customer experience quality
  • Design and maintain validation frameworks covering edge cases, hallucination gaps, consistency checks, and stress tests
  • Hire, coordinate and manage multilingual testers and external reviewers when needed, ensuring tests are executed consistently across languages, regions, and use cases
  • Build automated validation workflows to scale regression testing as we deploy more agents

What we’re looking for:

  • Final-year Master’s student or young professional with a strong Customer Experience (CX) mindset
  • Background in Customer Experience, Hospitality, Marketing, Communication, Customer Service, Languages, or similar fields
  • Multilingual profile: fluent in English and French mandatory, Portuguese, German, or Spanish are strong pluses
  • Excellent communication and strong sensitivity to tone, language nuances, and conversational quality
  • Strong leadership skills to coordinate and manage a distributed team of testers
  • Highly organized, detail-oriented, and comfortable managing multiple projects in parallel
  • Comfortable with ambiguity and able to figure out what needs to be tested, structured, and improved

What we offer

    • A 6-month paid internship with direct impact on daily operations
    • Hybrid work setup with a minimum of 4 days/week in our Paris office
    • High ownership and autonomy
    • Diverse, international team across Europe
    • Exposure to cutting-edge AI, voice, and enterprise deployments
    • Fast-paced environment with strong learning curve
    • 25 days holiday + public holidays
Key Skills
Customer Experience (CX)Conversational DesignMultilingual CommunicationQuality AssuranceProject ManagementLeadershipValidation FrameworksRegression TestingTone and Voice AnalysisCross-functional Collaboration
Categories
Customer Service & SupportTechnologyMarketingManagement & LeadershipSoftware
Benefits
Paid InternshipHybrid Work Setup25 Days HolidayPublic Holidays